I think it's a cultural thing and I actually appreciate the way that many Asian cultures including Japanese have this talking before angry issue.
I do find it a little overwhelming at times in Japan, but things are never always perfect per say.
I am well experienced on Thailand and they often say 'Mai Pen Rai' No worries) and 'Sabai Sabai' (Relax, take it easy)
In Thailand it really is paramount as the traffice jams make life and punctuality exteremley frustrating.
I was to cath a bus in Bangkok, it was around two hours late, and I was fuming. The lady next to me said 'Mai Pen Rai', 'Sabai Sabai', so I'm like, hey yeah.. OK.. I feel better now LOL..
I cannot speak for other western countries but I'm guessing the UK and US are very similar to Australia.
I had an aircoditioner cleaned the other day. The air conditioning man was very abrupt in pulling it all apart,
crack, snap *OUCH* ..all good, or was it!
After he had departed our place, firstly, I cleared up the messa on the floor, and noticed a few plastic bits.
I slid the filter back in, and noticed was was not sliding in. It was actually cathching on the corner of a snapped of palstic guide!
The airconditioner casing was also filthy..
Great cleaning job!
Around five minutes later, the airconditioner started to make a loud clicking noise, similar to if you held a thin piece of flexible plastic against the inside fan..
I called the company up to complain.. The lady on the other end, immediately "protected" the workman, as if It was my mistake!
To make it worse, two days later I received a bill!
Now, I am sure in Japan, the company would have apologized immediately, and sent a tradesman back immediately, possibly with a box and present at the front door.
I do think communication in Australia is lacking, and people dislike taking the lead role, just in case.
I certainly agree somewhat with Astroboy as non Asian cultures tend to lean more towards arguing..
So it just goes to show. What a funny world we live in at times!