A Japanese Better Business Bureau?

Emoni · 20 May 2008

Hello everyone. I just had yet another unfortunate dealing with canceling a service in Japan after returning from abroad.

I returned from another study abroad program recently and at the end I had to have my internet service canceled. An ordeal that for some reason took being put endlessly on hold and contacting multiple companies, both the NTT and Yahoo BB.excite.

I check my credit card bill and notice I have three charges that lead up to over $100. They charged me for April, and they charged me for this month and then $50 more on top of that. No explanation. The router was returned. I'll have to call them, some how, and find what is going on. However, I've had nothing but hell trying to cancel and am seriously getting ripped off here. There was no cancellation charge told to me, and the service was canceled long ago. I've told me bank to stop any further payment to the company.

Simply put, I feel I've been robbed after my experience and I'm wondering if there is any organization that handles lousy business like this in Japan. In the United States we could call a news station like Call 3, or waste time with the BBB, but what about Japan?

Ashikaga · 20 May 2008

I am sorry to hear about your ordeal. Here is a link to an organization called
National Consumer affairs Center of Japan.

National Consumer Affairs Center of Exotic JAPAN

I suggest you get in touch with them and see if they can help you figure out what your options are.

Good luck!

Emoni · 21 May 2008

Thanks. I still have to call the company (again) but managing a run around in Japanese is by no means easy... so I'll have to figure out what is going on. They have literally stolen almost $100 from me.

Emoni · 21 May 2008

By the way, I don't suppose there is anyone who has dealt with Yahoo BB.Excite before. Their customer service page and just getting a hold of them is insanely difficult (as it was to just cancel) and I can't seem to find any email to contact them. The service has just been awful...

http://bb.excite.co.jp/service/guide/

undrentide · 21 May 2008

I haven't dealt with BB.excite myself, but I do agree these pages are not very much customer-friendly...

I've picked up the pages (urls) you might be interested, just for your reference.

*窶堋ｨ窶禿｢窶堋｢ﾂ坂?｡窶堙ｭ窶堋ｹ (FAQ)
http://bb.excite.co.jp/service/guide/faq/

ﾅ?eﾅｽﾃｭ窶｢ﾃ渉更ﾂ・窶ｰﾃｰ窶禿ｱ窶堙遺?堙??堙固ｽﾃｨ窶伉ｱ窶堋ｫ窶堙嫁?ﾃ問?堋ｷ窶堙ｩ窶堋ｨ窶禿｢窶堋｢ﾂ坂?｡窶堙ｭ窶堋ｹ
http://bb.excite.co.jp/service/guide/faq/?mode=3

ﾆ探ﾂーﾆ池ﾆ湛窶堙娯?ｰﾃｰ窶禿ｱﾂ・窶ｹxﾅｽ~窶堙俄?堙や?堋｢窶堙
http://bb.excite.co.jp/service/guide/faq/?mode=3_6#01
The above is showing the following contents
ﾆ坦ﾂーﾆ湛窶堙ｰ窶ｰﾃｰ窶禿ｱ窶堋ｷ窶堙ｩﾂ湘ｪﾂ坂?｡ﾂ、窶堙??堋､窶堋ｷ窶堙ｪ窶堙寂?堙ｦ窶堋｢窶堙??堋ｷ窶堋ｩﾂ？
ﾆ棚ﾆ致ﾆ歎ﾆ停?｡ﾆ停?懌?堙ｰ窶ｰﾃｰ窶禿ｱ窶堋ｷ窶堙ｩﾂ湘ｪﾂ坂?｡ﾂ、窶堙??堋､窶堋ｷ窶堙ｪ窶堙寂?堙ｦ窶堋｢窶堙??堋ｷ窶堋ｩﾂ？
窶ｰﾃｰ窶禿ｱ窶堙ｰﾂ申ﾂ最ｾ窶堙ｱ窶堋ｾﾂ湘ｪﾂ坂?｡ﾂ、ﾆ探ﾂーﾆ池ﾆ湛窶堙坂?堋｢窶堙や?堙懌?堙??藩懌?廃窶堙??堋ｫ窶堙懌?堋ｷ窶堋ｩﾂ？
窶ｰﾃｰ窶禿ｱ窶堙ｰ窶堋ｵ窶堋ｽﾂ湘ｪﾂ坂?｡窶堋｢窶堙や?堙懌?堙??板ｿ窶ｹﾃ?窶堋ｪ窶堋ｩ窶堋ｩ窶堙ｨ窶堙懌?堋ｷ窶堋ｩﾂ？
窶伉ｼﾅｽﾃ絶?堙麺?堋行ﾅ津｣窶堙?ﾆ陳?ーﾆ停?ｹﾆ但ﾆ檀ﾆ椎槌湛窶堋ｾ窶堋ｯﾅｽg窶堋｢窶堋ｽ窶堋｢窶堙娯?堙??堋ｷ窶堋ｪﾂ、ﾆ陳?ーﾆ停?ｹﾆ但ﾆ檀ﾆ椎槌湛窶堋ｾ窶堋ｯﾅ胆窶禿ｱ窶堙ｰﾅｽc窶堋ｷ窶堋ｱ窶堙??堙坂?堙??堋ｫ窶堙懌?堋ｷ窶堋ｩﾂ？
ﾆ探ﾂーﾆ池ﾆ湛窶堙戸?ｪﾅｽﾅｾ窶ｹxﾅｽ~窶堙坂?堙??堋ｫ窶堙懌?堋ｷ窶堋ｩﾂ？
窶ｰﾃｰ窶禿ｱ窶堙ｰ窶堋ｵ窶堋ｽ窶堋｢窶堙娯?堙??堋ｷ窶堋ｪﾂ、ﾋ?｡窶禿ｱ窶ｹﾃ?窶堙坂?堋ｩ窶堋ｩ窶堙ｨ窶堙懌?堋ｷ窶堋ｩﾂ？
窶ｰﾃｰ窶禿ｱ窶堋ｵ窶堋ｽ窶堙娯?堙俄?板ｿ窶ｹﾃ?ﾂ青ｿ窶ｹﾂ≫?堋ｪ窶藩??堙ｩ窶堙娯?堙??堋ｷ窶堋ｪﾂ。
BB.excite窶堙ｰ窶ｰﾃｰ窶禿ｱ窶堋ｷ窶堙ｩ窶堙?TTﾆ稚ﾆ椎槌鍛ﾆ団窶ｰﾃｱﾂ静ｼ窶堙?ﾅｽﾂｩ窶慊ｮ窶廬窶堙俄?ｰﾃｰ窶禿ｱ窶堋ｳ窶堙ｪ窶堙懌?堋ｷ窶堋ｩﾂ？

and maybe the following Q&A from the above reply to your question about cancellation of the contract and charges.

Q. 窶ｰﾃｰ窶禿ｱ窶堙ｰ窶堋ｵ窶堋ｽﾂ湘ｪﾂ坂?｡窶堋｢窶堙や?堙懌?堙??板ｿ窶ｹﾃ?窶堋ｪ窶堋ｩ窶堋ｩ窶堙ｨ窶堙懌?堋ｷ窶堋ｩﾂ？
A. ﾅ椎ｽ窶凪?凪?凖ｷ窶堙溪?堙??堋ｲ窶藩懌?廃窶堙姑誰ﾆ椎槌淡ﾆ鍛ﾆ暖ﾆ谷ﾂーﾆ檀窶堙可青ｿ窶ｹﾂ≫?堋｢窶堋ｽ窶堋ｵ窶堙懌?堋ｷ窶堙娯?堙?、窶堋ｨ窶ｹq窶罵窶堙問?堙娯?堋ｲﾂ青ｿ窶ｹﾂ≫?堙債、窶堋ｲ窶藩懌?廃ﾅ椎ｽ窶堙娯?披?塲椎ｽﾋ?按降窶堙??堙遺?堙ｨ窶堙懌?堋ｷﾂ。
窶堙懌?堋ｽﾂ、ﾂ「BB.excite ﾅ津ｵ with ﾆ稚ﾆ椎槌鍛ﾆ団ﾂ」ﾂ、BB.exciteﾆ稚ﾆ辿ﾆ停?慊、ShowTime@Excite窶堙娯?猫窶板ｿﾆ坦ﾆ停?愴弾ﾆ停?愴団窶堙俄?堙や?堋ｫ窶堙懌?堋ｵ窶堙??堙債、1ﾆ停?毒椎ｽ窶凅窶堙ｪ窶堙個青ｿ窶ｹﾂ≫?堙??堙遺?堙≫?堙??堋ｨ窶堙ｨ窶堙懌?堋ｷ窶堙娯?堙?、窶佚樞?ｰﾃｯ窶披?塲椎ｽ窶堋ｪﾂ催?終窶堋ｲ窶藩懌?廃ﾅ椎ｽ窶堙??堙遺?堙ｨ窶堙懌?堋ｷﾂ。
ﾂ
Q. 窶ｰﾃｰ窶禿ｱ窶堋ｵ窶堋ｽ窶堙娯?堙俄?板ｿ窶ｹﾃ?ﾂ青ｿ窶ｹﾂ≫?堋ｪ窶藩??堙ｩ窶堙娯?堙??堋ｷ窶堋ｪﾂ。
A. ﾅ椎ｽ窶凪?凪?凖ｷ窶堙溪?堙??堋ｲ窶藩懌?廃窶堙姑誰ﾆ椎槌淡ﾆ鍛ﾆ暖ﾆ谷ﾂーﾆ檀窶堙可青ｿ窶ｹﾂ≫?堋｢窶堋ｽ窶堋ｵ窶堙懌?堋ｷ窶堙娯?堙?、窶堋ｨ窶ｹq窶罵窶堙問?堙娯?堋ｲﾂ青ｿ窶ｹﾂ≫?堙債、窶堋ｲ窶藩懌?廃ﾅ椎ｽ窶堙娯?披?塲椎ｽﾋ?按降窶堙??堙遺?堙ｨ窶堙懌?堋ｷﾂ。ﾆ誰ﾆ椎槌淡ﾆ鍛ﾆ暖ﾆ谷ﾂーﾆ檀窶ｰﾃｯﾅｽﾃ絶?堙俄?堙ｦ窶堙≫?堙??吮?堙遺?堙ｨ窶堙懌?堋ｷ窶堋ｪﾂ、窶督ｾﾂ催猟鞘?倪?堙俄?ｹLﾂ催壺?堋ｳ窶堙ｪ窶堙??堋｢窶堙ｩﾂ「窶藩懌?廃窶愿ｺﾂ」窶堋ｪﾂ青ｿ窶ｹﾂ≫?佚篠湘崘椎ｽ窶堙娯?凪?凪?愿ｺ窶堙??堙遺?堙≫?堙??堋ｨ窶堙ｨ窶堙懌?堋ｷ窶堙娯?堙?、窶堋ｲﾅ?m窶戳窶堋ｭ窶堋ｾ窶堋ｳ窶堋｢ﾂ。
窶堙懌?堋ｽﾂ、ﾂ「BB.excite ﾅ津ｵ with ﾆ稚ﾆ椎槌鍛ﾆ団ﾂ」ﾆ坦ﾂーﾆ湛ﾂ、BB.exciteﾆ稚ﾆ辿ﾆ停?慊、Showtime@excite窶堙娯?猫窶板ｿﾆ坦ﾆ停?愴弾ﾆ停?愴団窶堙俄?堙や?堋ｫ窶堙懌?堋ｵ窶堙??堙債、窶凖ｱﾅ暖窶ｰﾃｯﾅｽﾃ絶?堋ｩ窶堙ｧ窶堙個青ｿ窶ｹﾂ?断ﾂーﾆ耽窶堋ｪ窶愬ｾ窶吮?ｦ窶堋ｵ窶堙??堋ｩ窶堙ｧ窶堙娯?ｰﾃ帚?ｹﾃ?窶堙??堙遺?堙ｨ窶堙懌?堋ｷ窶堙娯?堙?、1ﾆ停?毒椎ｽ窶凅窶堙ｪ窶堙娯?堋ｲﾂ青ｿ窶ｹﾂ≫?堙??堙遺?堙≫?堙??堋ｨ窶堙ｨ窶堙懌?堋ｷﾂ。
ﾂ「BB.excite ﾅ津ｵ with ﾆ稚ﾆ椎槌鍛ﾆ団ﾂ」ﾆ坦ﾂーﾆ湛窶堙ｰ2窶扼ﾋ?遺?愿?窶堙??ｰﾃｰ窶禿ｱ窶堋ｳ窶堙ｪ窶堋ｽﾂ湘ｪﾂ坂?｡ﾂ、窶佚樞?ｰﾃｯ窶披?塲椎ｽ窶堙可催?終窶堋ｲ窶藩懌?廃ﾅ椎ｽ窶｢ﾂｪ窶堙娯?板ｿ窶ｹﾃ?窶堙??ｰﾃｰ窶禿ｱﾅｽ窶凪?督ｱﾅｽﾃｨﾂ絶?昶?板ｿ5,000窶ｰ~(ﾂ静?最ｾ5,250窶ｰ~)窶堙ｰﾂ坂?｡窶堙ｭ窶堋ｹ窶堙??堋ｲﾂ青ｿ窶ｹﾂ≫?堋ｳ窶堋ｹ窶堙??堋｢窶堋ｽ窶堋ｾ窶堋ｫ窶堙懌?堋ｷﾂ。

窶氾｡ﾂ）8ﾅ椎ｽ窶堙可「BB.excite ﾅ津ｵ with ﾆ稚ﾆ椎槌鍛ﾆ団ﾂ」ﾆ坦ﾂーﾆ湛窶堙ｰ窶佚樞?ｰﾃｯ窶堋ｵ窶堋ｽﾂ湘ｪﾂ坂?｡窶堙娯?堋ｲﾂ青ｿ窶ｹﾂ≫?愿?窶禿ｳ
[SIZE=-1]7ﾅ椎ｽ[/SIZE][SIZE=-1]BB.excite ﾅ津ｵ with ﾆ稚ﾆ椎槌鍛ﾆ団ﾂ（6ﾅ椎ｽ窶｢ﾂｪﾂ）
BB.exciteﾆ陳?ーﾆ停?ｹﾂ（7ﾅ椎ｽ窶｢ﾂｪﾂ）
BBﾆ坦ﾆ停?愴弾ﾆ停?愴団ﾆ坦ﾂーﾆ湛ﾅ?ﾃｮ窶怒窶板ｿﾂ（7ﾅ椎ｽ窶｢ﾂｪﾂ）
ShowTime@excite窶猫窶板ｿﾆ坦ﾆ停?愴弾ﾆ停?愴団窶藩懌?廃窶板ｿﾂ（6ﾅ椎ｽ窶｢ﾂｪﾂ）[/SIZE][SIZE=-1]8ﾅ椎ｽ[/SIZE][SIZE=-1]BB.excite ﾅ津ｵ with ﾆ稚ﾆ椎槌鍛ﾆ団ﾂ（7ﾅ椎ｽ窶｢ﾂｪﾂ）
BB.exciteﾆ陳?ーﾆ停?ｹﾂ（8ﾅ椎ｽ窶｢ﾂｪﾂ）
BBﾆ坦ﾆ停?愴弾ﾆ停?愴団ﾆ坦ﾂーﾆ湛ﾅ?ﾃｮ窶怒窶板ｿﾂ（8ﾅ椎ｽ窶｢ﾂｪﾂ）
ShowTime@excite窶猫窶板ｿﾆ坦ﾆ停?愴弾ﾆ停?愴団窶藩懌?廃窶板ｿﾂ（7ﾅ椎ｽ窶｢ﾂｪﾂ）[/SIZE][SIZE=-1]9ﾅ椎ｽ[/SIZE][SIZE=-1]BB.excite ﾅ津ｵ with ﾆ稚ﾆ椎槌鍛ﾆ団ﾂ（8ﾅ椎ｽ窶｢ﾂｪﾂ）
ShowTime@excite窶猫窶板ｿﾆ坦ﾆ停?愴弾ﾆ停?愴団窶藩懌?廃窶板ｿﾂ（8ﾅ椎ｽ窶｢ﾂｪﾂ）
窶ｰﾃｰ窶禿ｱﾅｽ窶凪?督ｱﾅｽﾃｨﾂ絶?昶?板ｿ5,000窶ｰ~(ﾂ静?最ｾ5,250窶ｰ~)[/SIZE]

Q. 窶ｰﾃｰ窶禿ｱ窶堙ｰ窶堋ｵ窶堋ｽ窶堋｢窶堙娯?堙??堋ｷ窶堋ｪﾂ、ﾋ?｡窶禿ｱ窶ｹﾃ?窶堙坂?堋ｩ窶堋ｩ窶堙ｨ窶堙懌?堋ｷ窶堋ｩﾂ？
A. ﾂ?｡ﾂ静壺?伉ｱ窶板ｿ窶督ｳ窶板ｿﾂ・ﾂ工ﾅｽ窶凪?敕ｯ窶督ｳ窶板ｿ窶堙姑鱈ﾆ槌槌停?愴馳ﾂーﾆ停?懌?堙ｰ窶藩懌?廃窶堋ｵ窶堙??堋｢窶堙遺?堋｢窶堋ｨ窶ｹq窶罵
ﾂﾋ?｡窶禿ｱ窶ｹﾃ?ﾂ・ﾂ催??凖｡窶藩懌?廃ﾅ?ﾃｺﾅ?ﾃ披?懌┐窶堙坂?堋ｲ窶堋ｴ窶堋｢窶堙懌?堋ｹ窶堙ｱﾂ。
ﾂ?｡ﾂ静壺?伉ｱ窶板ｿ窶督ｳ窶板ｿﾂ・ﾂ工ﾅｽ窶凪?敕ｯ窶督ｳ窶板ｿ窶堙姑鱈ﾆ槌槌停?愴馳ﾂーﾆ停?懌?堙ｰ窶藩懌?廃窶堋ｳ窶堙ｪ窶堋ｽ窶堋ｨ窶ｹq窶罵
ﾂﾂ静壺?伉ｱ窶板ｿ窶督ｳ窶板ｿﾅ?ﾃｺﾅ?ﾃ板終窶板ｹﾅ津｣ﾂ、3ﾆ停?毒椎ｽﾅ?ﾃ披?堋ｪﾂ催??凖｡窶藩懌?廃ﾅ?ﾃｺﾅ?ﾃ披?堙??堙遺?堙≫?堙??堋ｨ窶堙ｨ窶堙懌?堋ｷﾂ。
ﾂ窶ｰﾂｼ窶堙俄?ｰﾃｰ窶禿ｱ窶堋ｵ窶堙??堋｢窶堙??堙?ﾂ催??凖｡窶藩懌?廃ﾅ?ﾃｺﾅ?ﾃ披?堙個静壺?伉ｱﾆ坦ﾂーﾆ湛窶堙娯?板ｿ窶ｹﾃ?窶堙坂?堋ｲﾂ青ｿ窶ｹﾂ≫?堋ｳ窶堋ｹ窶堙??堋｢窶堋ｽ窶堋ｾ窶堋｢窶堙??堋ｨ窶堙ｨ窶堙懌?堋ｷﾂ。
ﾂ?｡ﾂ「BB.excite ﾅ津ｵ with ﾆ稚ﾆ椎槌鍛ﾆ団ﾂ」窶堙固?窶寨?ｸﾆ鱈ﾆ槌槌停?愴馳ﾂーﾆ停?懌?堙ｰ窶堋ｲ窶藩懌?廃窶堙娯?堋ｨ窶ｹq窶罵
2窶扼窶督｢窶毒ｾﾂ（24ﾆ停?毒椎ｽ窶督｢窶毒ｾﾂ）窶堙??ｰﾃｰ窶禿ｱ窶堋ｳ窶堙ｪ窶堋ｽﾂ湘ｪﾂ坂?｡ﾂ、BB.excite窶ｰﾃｰ窶禿ｱﾅｽ窶凪?督ｱﾅｽﾃｨﾂ絶?昶?板ｿ窶堙??堋ｵ窶堙?,000窶ｰ~(ﾂ静?最ｾ5,250窶ｰ~)窶堙ｰ窶堋ｨﾅｽx窶｢ﾂ･窶堋｢窶堋｢窶堋ｽ窶堋ｾ窶堋ｫ窶堙懌?堋ｷﾂ。
窶堋ｻ窶堙娯?伉ｼ窶堙可、NTTﾂ青ｼ窶愿ｺ窶怒窶堙個「ﾆ稚ﾆ椎槌鍛ﾆ団ﾂ・窶堋?窶堙≫?堙??窶寨?ｸﾂ」窶堙?窶扼ﾅ?ﾃ披?堙固恥窶伉ｱ窶藩懌?廃窶堙ｰﾂ湘ｰﾅ陳鞘?堙家稚ﾆ椎槌鍛ﾆ団ﾂ・ADSLﾂ、Bﾆ稚ﾆ椎槌鍛ﾆ団ﾂ、ﾆ稚ﾆ椎槌鍛ﾆ団ﾂ・ﾅ津ｵﾆ致ﾆ椎槌蓄ﾆ但ﾆ停ぎ窶堙固椎ｽﾅ?z窶藩懌?廃窶板ｿ窶堋ｪ10ﾂ≫?愬?窶寨?ｸ窶堙俄?堙遺?堙ｩﾆ探ﾂーﾆ池ﾆ湛窶堙??堋ｷﾂ。窶堋ｨ窶ｹq窶罵窶堋ｪ2窶扼ﾅ?ﾃ披?堙娯?堋ｨ窶禿ｱ窶伉ｩﾅ?ﾃｺﾅ?ﾃ披?愿?窶堙俄?ｰﾃｰ窶禿ｱ窶堋ｳ窶堙ｪ窶堙ｩﾂ湘ｪﾂ坂?｡窶堙俄?堙康TTﾂ青ｼ窶愿ｺ窶怒窶堙麺?｡窶禿ｱ窶ｹﾃ?窶堙娯?堋ｨﾅｽx窶｢ﾂ･窶堋｢窶堋ｪ窶｢K窶牌窶堙??堙遺?堙ｩﾂ湘ｪﾂ坂?｡窶堋ｪ窶堋ｲ窶堋ｴ窶堋｢窶堙懌?堋ｷ窶堙娯?堙?、窶能窶堙溪?堋ｲ窶卍才?凪?堋ｭ窶堋ｾ窶堋ｳ窶堋｢ﾂ。ﾂ湘壺?堋ｵ窶堋ｭ窶堙債「ﾆ稚ﾆ椎槌鍛ﾆ団ﾂ・窶堋?窶堙≫?堙??窶寨?ｸﾂ」窶堙姑馳ﾂーﾆ淡窶堙俄?堙??堋ｲﾅ?m窶戳窶堋ｭ窶堋ｾ窶堋ｳ窶堋｢

and here's clauses about cancellationa and charges from their terms of contract.

窶佚ｦ25ﾂ湘ｰﾂ（ﾅ胆窶禿ｱﾅｽﾃ停?堙娯?ｰﾃｰﾂ焦督）
1. ﾅ胆窶禿ｱﾅｽﾃ停?堙債、窶懌?毒ｽﾃ絶?堙俄?佚寂?堋ｵﾂ、ﾅ?eﾅ胆窶禿ｱ窶突??堙俄?懌?毒ｽﾃ絶?堙固ｽw窶凖ｨ窶堋ｷ窶堙ｩﾆ棚ﾆ停?愴停?ｰﾆ辰ﾆ停?懌?堙俄?堙ｦ窶堙ｩ窶ｰﾃｰ窶禿ｱ窶｢ﾃｻ窶邸窶堙??凖岩?冦窶堙ｰ窶堋ｷ窶堙ｩ窶堋ｱ窶堙??堙俄?堙ｦ窶堙ｨﾂ、BB.exciteﾆ探ﾂーﾆ池ﾆ湛ﾅ胆窶禿ｱ窶堙ｰ窶ｰﾃｰﾂ焦凪?堋ｷ窶堙ｩ窶堋ｱ窶堙??堋ｪ窶堙??堋ｫ窶堙懌?堋ｷﾂ。
窶堋ｱ窶堙個湘ｪﾂ坂?｡窶堙俄?堋ｨ窶堋｢窶堙?、窶懌?毒?Y窶ｰﾃｰﾂ焦凪?堙固津ｸ窶氾坂?堙債、窶懌?毒?Y窶凖岩?冦窶堋ｪ窶堋?窶堙≫?堋ｽ窶愿ｺ窶堋ｩ窶堙ｧﾆ探ﾂーﾆ池ﾆ湛窶堙固ｽﾃｭ窶氾樞?突??堙俄?凖ｨ窶堙溪?堙ｩ窶愿ｺ窶堙ｰﾅ弛窶ｰﾃ溪?堋ｷ窶堙ｩ窶愿ｺ窶堙懌?堋ｽ窶堙最胆窶禿ｱﾅｽﾃ停?堋ｪ窶懌?毒?Y窶凖岩?冦窶堙俄?堋ｨ窶堋｢窶堙??ｰﾃｰﾂ焦凪?堙固津ｸ窶氾坂?堋ｪﾂ青ｶ窶堋ｶ窶堙ｩ窶愿ｺ窶堙??堋ｵ窶堙?ｽw窶凖ｨ窶堋ｵ窶堋ｽ窶愿ｺ窶堙娯?堋｢窶堋ｸ窶堙ｪ窶堋ｩ窶伉≫?堋｢窶愿ｺ窶堙可青ｶ窶堋ｶ窶堙ｩ窶堙?窶堙娯?堙??堋ｵ窶堙懌?堋ｷﾂ。
2. 窶佚ｦ20ﾂ湘ｰﾂ（窶藩懌?廃窶堙個青ｧﾅ津?ﾂ）窶堙懌?堋ｽ窶堙坂?佚ｦ21ﾂ湘ｰﾂ（窶藩懌?廃窶堙娯?吮??ﾅｽ~ﾂ）窶佚ｦ1ﾂ坂ぎ窶堙固ｽ窶凪?燃窶堋ｪﾂ青ｶ窶堋ｶ窶堋ｽ窶堋ｱ窶堙??堙俄?堙ｦ窶堙ｨBB.exciteﾆ探ﾂーﾆ池ﾆ湛窶堙ｰ窶藩懌?廃窶堋ｷ窶堙ｩ窶堋ｱ窶堙??堋ｪ窶堙??堋ｫ窶堙遺?堋ｭ窶堙遺?堙≫?堋ｽﾂ湘ｪﾂ坂?｡窶堙?窶堋ｵ窶堋ｭ窶堙最胆窶禿ｱﾅｽﾃ停?堙俄?堋ｨ窶堋｢窶堙?辰ﾆ停?愴耽ﾂーﾆ値ﾆ鍛ﾆ暖窶堙ｰ窶藩懌?廃窶堋ｵ窶堙?棚ﾆ停?愴停?ｰﾆ辰ﾆ停?懌?堙俄?堙ｦ窶堙ｩ窶ｰﾃｰ窶禿ｱ窶堙ｰ窶堋ｷ窶堙ｩ窶堋ｱ窶堙??堋ｪﾂ債｢窶愿ｯ窶堙??堙遺?堙≫?堋ｽ窶愿≫?冓窶堙固ｽ窶督湘ｮ窶堋ｪ窶伉ｶﾂ催昶?堋ｷ窶堙ｩﾂ湘ｪﾂ坂?｡窶堙俄?堙債、ﾅ胆窶禿ｱﾅｽﾃ停?堙債、窶楼ﾂ坂ぎ窶堙娯?ｹK窶凖ｨ窶堙俄?堋ｩ窶堋ｩ窶堙ｭ窶堙ｧ窶堋ｸﾂ、窶懌?毒ｽﾃ絶?堙固ｽw窶凖ｨ窶堋ｷ窶堙ｩ窶彭ﾋ彙窶堙?窶堋ｵ窶堋ｭ窶堙孝AX窶堙俄?堙ｦ窶堙ｩ窶｢ﾃｻ窶邸窶堙??懌?毒ｽﾃ絶?堙俄?凖岩?冦窶堋ｷ窶堙ｩ窶堋ｱ窶堙??堙俄?堙ｦ窶堙ｨﾂ、窶懌?毒?Yﾅ胆窶禿ｱ窶堙ｰ窶ｰﾃｰﾂ焦凪?堋ｷ窶堙ｩ窶堋ｱ窶堙??堋ｪ窶堙??堋ｫ窶堙懌?堋ｷﾂ。窶堋ｱ窶堙個湘ｪﾂ坂?｡窶堙俄?堋ｨ窶堋｢窶堙?、窶懌?毒?Y窶ｰﾃｰﾂ焦凪?堙債、窶堋ｻ窶堙娯?凖岩?冦窶堋ｪ窶懌?毒ｽﾃ絶?堙俄?愬ｾ窶傳窶堋ｵ窶堋ｽ窶愿ｺ窶堙俄?堋ｻ窶堙固津ｸ窶氾坂?堙ｰﾂ青ｶ窶堋ｶ窶堋ｽ窶堙?窶堙娯?堙??堋ｵ窶堙懌?堋ｷﾂ。
3. 窶懌?毒ｽﾃ絶?堙坂?佚ｦ1ﾂ坂ぎ窶堙懌?堋ｽ窶堙坂?佚ｦ2ﾂ坂ぎ窶堙娯?ｹK窶凖ｨ窶堙俄?堙ｦ窶堙ｨﾅ?ﾃｹ窶堙嫁ｽﾃｳ窶氾娯?堋ｵ窶堋ｽ窶藩懌?廃窶板ｿ窶堋ｻ窶堙娯?伉ｼ窶堙個催や?督ｱ窶堙娯?｢ﾂ･窶堋｢窶禿溪?堋ｵ窶懌┐窶堙才?ｪﾂ静伉行窶堋｢窶堙懌?堋ｹ窶堙ｱﾂ。
4. 窶佚ｦ23ﾂ湘ｰﾂ（ﾆ探ﾂーﾆ池ﾆ湛窶堙娯?｢ﾃ渉更ﾂ、窶凖??ｰﾃ≫?凪?昶?堙坂?挾ﾅｽ~ﾂ）窶佚ｦ1ﾂ坂ぎ窶堙娯?ｹK窶凖ｨ窶堙俄?堙ｦ窶堙ｨBB.exciteﾆ探ﾂーﾆ池ﾆ湛窶堙娯?牢窶｢窶昶?堙懌?堋ｽ窶堙才?ｪ窶｢窶昶?堋ｪ窶挾ﾅｽ~窶堋ｳ窶堙ｪ窶堋ｽ窶堙??堋ｫ窶堙債、窶懌?毒?Y窶挾ﾅｽ~窶堙娯?愿ｺ窶堙俄?懌?毒?Y窶挾ﾅｽ~窶堋ｳ窶堙ｪ窶堋ｽBB.exciteﾆ探ﾂーﾆ池ﾆ湛窶堙俄?堋ｩ窶堋ｩ窶堙ｩBB.exciteﾆ探ﾂーﾆ池ﾆ湛ﾅ胆窶禿ｱ窶堋ｪ窶ｰﾃｰﾂ焦凪?堋ｳ窶堙ｪ窶堋ｽ窶堙?窶堙娯?堙??堋ｵ窶堙懌?堋ｷﾂ。
5. 窶怒ﾂ湘ｰ窶堙俄?堙ｦ窶堙ｩﾅ胆窶禿ｱﾅｽﾃ停?堙娯?ｰﾃｰﾂ焦凪?堙個湘ｪﾂ坂?｡ﾂ、窶ｰﾃｰﾂ焦凪?堙固ｽﾅｾ窶彑窶堙俄?堋ｨ窶堋｢窶堙??敖ｭﾂ青ｶ窶堋ｵ窶堙??堋｢窶堙ｩ窶藩懌?廃窶板ｿ窶堋ｻ窶堙娯?伉ｼ窶堙個催や?督ｱ窶堙娯?版｡ﾂ行窶堙坂?佚ｦ7ﾂ湘坂?堙嫁?ﾃｮ窶堙??堋ｫ窶堙遺?堋ｳ窶堙ｪ窶堙ｩ窶堙?窶堙娯?堙??堋ｵ窶堙懌?堋ｷﾂ。

窶佚ｦ7ﾂ湘債窶板ｿ窶ｹﾃ?窶懌┐
窶佚ｦ26ﾂ湘ｰﾂ（ﾅ胆窶禿ｱﾅｽﾃ停?堙固ｽx窶｢ﾂ･窶ｹ`窶督ｱﾂ）
1. ﾅ胆窶禿ｱﾅｽﾃ停?堙債、窶懌?毒ｽﾃ絶?堙俄?佚寂?堋ｵﾂ、BB.exciteﾆ探ﾂーﾆ池ﾆ湛窶堙娯?藩懌?廃窶堙嫁?ﾃ問?堋ｵﾂ、ﾅｽﾅｸﾂ湘ｰ窶堋ｩ窶堙ｧ窶佚ｦ30ﾂ湘ｰ窶堙懌?堙??堙娯?ｹK窶凖ｨ窶堙俄?堙ｦ窶堙ｨﾅｽZﾂ出窶堋ｵ窶堋ｽ窶懌?毒?Yﾆ探ﾂーﾆ池ﾆ湛窶堙俄?堋ｩ窶堋ｩ窶堙ｩﾂ鞘?ｰﾅ?ﾃｺ窶敕ｯ窶廃ﾂ、ﾅ椎ｽﾅ?z窶板ｿ窶ｹﾃ?窶ｹy窶堙腺B.exciteﾆ探ﾂーﾆ池ﾆ湛窶堙固ｽﾃｭ窶氾樞?突??堙俄?凖ｨ窶堙溪?堙ｩ窶板ｿ窶ｹﾃ?ﾂ（ﾋ?遺?ｰﾂｺﾅｽOﾅｽﾃ停?堙ｰ窶｢ﾂｹ窶堋ｹ窶堙?「BB.exciteﾆ探ﾂーﾆ池ﾆ湛窶堙娯?板ｿ窶ｹﾃ?ﾂ」窶堙??堋｢窶堋｢窶堙懌?堋ｷﾂ。ﾂ）窶堙ｰﾅｽx窶｢ﾂ･窶堋､窶堙?窶堙娯?堙??堋ｵ窶堙懌?堋ｷﾂ。
2. ﾂ鞘?ｰﾅ?ﾃｺ窶敕ｯ窶廃窶堙固ｽx窶｢ﾂ･窶ｹ`窶督ｱ窶堙債、窶懌?毒ｽﾃ絶?堋ｪBB.exciteﾆ探ﾂーﾆ池ﾆ湛窶堙娯?藩懌?廃窶堙個申ﾂ最ｾ窶堙ｰﾂ渉ｳ窶佚ｸ窶堋ｵ窶堋ｽ窶堙??堋ｫ窶堙俄?敖ｭﾂ青ｶ窶堋ｵ窶堙懌?堋ｷﾂ。
3. ﾅ椎ｽﾅ?z窶板ｿ窶ｹﾃ?窶堙債、窶ｰﾃ帚?ｹﾃ?ﾅ?Jﾅｽn窶愿ｺ窶堋ｩ窶堙ｧ窶懌?毒?Yﾆ探ﾂーﾆ池ﾆ湛窶堙ｰ窶凖ｱ窶ｹﾅｸ窶堋ｵ窶堋ｽﾂ催?津｣窶堙娯?愿ｺ窶堙懌?堙??堙固?ﾃｺﾅ?ﾃ披?堙姑探ﾂーﾆ池ﾆ湛窶堙俄?堙や?堋｢窶堙??敖ｭﾂ青ｶ窶堋ｵ窶堙懌?堋ｷﾂ。
窶堋ｱ窶堙個湘ｪﾂ坂?｡窶堙俄?堋ｨ窶堋｢窶堙?、窶佚ｦ22ﾂ湘ｰﾂ（窶藩懌?廃窶堙娯?凖｢ﾅｽ~ﾂ）窶堙娯?ｹK窶凖ｨ窶堙俄?堙ｦ窶堙ｨBB.exciteﾆ探ﾂーﾆ池ﾆ湛窶堙娯?凖ｱ窶ｹﾅｸ窶堋ｪ窶凖｢ﾅｽ~窶堋ｳ窶堙ｪ窶堋ｽﾂ湘ｪﾂ坂?｡窶堙俄?堋ｨ窶堋ｯ窶堙ｩ窶懌?毒?Y窶凖｢ﾅｽ~窶堙固?ﾃｺﾅ?ﾃ披?堙債、窶懌?毒?Yﾆ探ﾂーﾆ池ﾆ湛窶堙俄?堋ｩ窶堋ｩ窶堙ｩﾅ椎ｽﾅ?z窶板ｿ窶ｹﾃ?窶堙固?z窶堙固ｽZﾂ出窶堙俄?堙や?堋｢窶堙??堙債、窶懌?毒?Yﾆ探ﾂーﾆ池ﾆ湛窶堙娯?凖ｱ窶ｹﾅｸ窶堋ｪ窶堋?窶堙≫?堋ｽ窶堙?窶堙娯?堙??堋ｵ窶堙?ｽﾃｦ窶堙ｨﾋ?ｵ窶堋､窶堙?窶堙娯?堙??堋ｵ窶堙懌?堋ｷﾂ。

It seems to be that the charge for the extra 1 month came from the payment by a credit card and the additional $50 (JPY5,000?) from the campaign which is based on 2 years services... (It's only my assumption from your original post and the info I got from Yahoo BB excite services page, but I don't know the details of your contracts with them so it could be wrong.)

Not that I think their services and terms are reasonable but I think it is not a bad idea to check the above points before negotiating with them, or contacting National Consumer affairs Center of Japan.

pipokun · 21 May 2008

(This is about NTT flets in addition to Excite as undrentide said above)
In return for the 2 year contract, you got the 10% discount of monthly charge, free access for a few month, free installation charge, and etc., right?

ﾅ?窶寨?ｸ窶愿?窶覇
2窶扼ﾅ?ﾃ披?堙固恥窶伉ｱ窶藩懌?廃窶堙ｰﾂ湘ｰﾅ陳鞘?堙嫁椎ｽﾅ?z窶藩懌?廃窶板ｿ窶堙ｰ10ﾂ≫?愬?窶寨?ｸ
http://www.ntt-west.co.jp/flets/waribiki/atto/index.html#04

ﾋ?｡窶禿ｱ窶ｹﾃ?窶堙俄?堙や?堋｢窶堙
窶堋ｲﾅ胆窶禿ｱ窶佚篠湘帚?堋ｲ窶堙??堙戸?｡窶禿ｱ窶ｹﾃ?ﾅ?z
...

I don't know which plan you took, but the penal charge reaches as much as 50,000JPY in the worst case.
So the 100USD cancellation fee does not sound unfair to me.

Emoni · 22 May 2008

Thanks guys. Reading through that is still a frightening blast of kanji. However, I was never told about this, and they are still charging me two extra months so I will still need to contact them soon.

undrentide · 22 May 2008

I forgot to mention this in my previous post...
Though they don't disclose their contacting e-mail address, they have a page where you can send inquiries about the services and contracts.

https://bbeps.excite.co.jp/cdn/tree_5.ehp
(you have to choose either 1. chargeable services or 2. services you've got, status of your contract or changes)

For other inquiries
https://bbeps.excite.co.jp/cdn/index.ehp
(Phone numbers for their customer services, or link to the contacting web form - you have to choose from the options they give.)

Emoni · 23 May 2008

Thank you very much. That was very generous of you to go to that trouble to help me. It is very much appreciated.

A Japanese Better Business Bureau?

Emoni

先輩

Ashikaga

もちもちした食感

Emoni

先輩

Emoni

先輩

undrentide

Japa'n vagyok

pipokun

先輩

Emoni

先輩

undrentide

Japa'n vagyok

Emoni

先輩

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