- 19 May 2007
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If it were only on a personal level I would not care, but when it comes to bussiness people need to act a certain way for things to run smoothly. As you may know, in Japanese especially, the way someone address someone can help determine for use of a better word "rank", if this is not followed all sorts of problems begin to arise as I have seen. It is then hard to be taken seriously by staff when this yobisute occurs.My theory is it's the belief that foreigners, (assuming they are) coming from a culture that does not use such honorifics and first names are used even in business situations, are more comfortable being addressed with yobisute. I wouldn't assume that the intention is to offend, but it's just another form of segregation in terms of the way foreigners are "handled" in Japan.
The tough part here is that if this bothers you, how to let other people know. Do you risk being so forward as to demand the respect you feel is being forgotten? Is there a tactful way to do this? Perhaps Richard Chamberlain can shed some light on this subject (jump to 3:10).
No, that is not the case, b/c new people I meet for the first time seem to follow this trend.I don't know why, but someone near you may have spread rumor that you don't want to be called David-san?
Personally, I've never called anybody without "-san" unless they are close friends and family. Maybe it's just my area...
Oh, yes, and I've noticed I don't use "-san" with many members I'm familiar with here at JREF.
ttp://joi.ito.com/archives/2004/04/03/foreigners_and_japanese_customs.htmlForeigners and Japanese customs
15:29 UTC » Japanese Culture
A lot of people ask me about Japanese customs. They learn the formal way to hand business cards, they bow deeply when they meet Japanese and they call me "Ito-san." Stop that. It's silly. To some Japanese, the awkward foreigners trying to please their hosts by acting Japanese may look cute, but more likely than not, you'll get a A for effort but you'll be forever the silly foreigner in their minds. It's only the extremely intolerant xenophobe who would really want a foreigner to really act Japanese and you don't want to be hanging out with those anyway. Keep an eye out for indicators of discomfort but bring the flair of your own culture with you.
Rather than trying to act Japanese, I suggest that people visiting Japan be sensitive and aware of the nuances in the interactions. It is more about timing, loudness, space and smiles than it is about how your hold your business card or calling people "Ito-san." When in doubt, shut up and listen. When smiled at, smile back. If you're freaking someone out, back off instead of continuing your interrogation. All of which I believe is not unique to being a foreigner in Japan. The more important Japan specific social behaviors involve cleanliness like taking off your shoes in homes and washing your body before and not taking your towel when entering the bath and not being stinky.
Caveat: If you're meeting someone for the first time, in a very formal setting, and you only have one shot, doing the step-by-step from the "How to Impress Japanese" book is probably a good idea. My comments above apply mostly to normal social situations.
UPDATE: I think many people were offended by this post. ;-) Please read the comments for an interesting discussion.
Foreigners and Japanese customs
15:29 UTC » Japanese Culture
A lot of people ask me about Japanese customs. They learn the formal way to hand business cards, they bow deeply when they meet Japanese and they call me "Ito-san." Stop that. It's silly. To some Japanese, the awkward foreigners trying to please their hosts by acting Japanese may look cute, but more likely than not, you'll get a A for effort but you'll be forever the silly foreigner in their minds. It's only the extremely intolerant xenophobe who would really want a foreigner to really act Japanese and you don't want to be hanging out with those anyway. Keep an eye out for indicators of discomfort but bring the flair of your own culture with you.
Rather than trying to act Japanese, I suggest that people visiting Japan be sensitive and aware of the nuances in the interactions. It is more about timing, loudness, space and smiles than it is about how your hold your business card or calling people "Ito-san." When in doubt, shut up and listen. When smiled at, smile back. If you're freaking someone out, back off instead of continuing your interrogation. All of which I believe is not unique to being a foreigner in Japan. The more important Japan specific social behaviors involve cleanliness like taking off your shoes in homes and washing your body before and not taking your towel when entering the bath and not being stinky.
Caveat: If you're meeting someone for the first time, in a very formal setting, and you only have one shot, doing the step-by-step from the "How to Impress Japanese" book is probably a good idea. My comments above apply mostly to normal social situations.
UPDATE: I think many people were offended by this post. Please read the comments for an interesting discussion.
Undrentide, I don't think there is any bad intentions here either, people probably don't realize what they are doing or how it affects my position. It may just be something that I have to deal with on my own.In my office, there are a few employees who are from other countries and at least when we are talking in Japanese, everyone address them with -san, like 窶婆窶堋ウ窶堙ア or ニ辰ニ停?敞叩ニ停?懌?堋ウ窶堙ア, for example.
I'm also following this "custom", while if we are discussing with customers from other countries in English and those colleagues are at the meeting, I'd address them without -san, i.e. ナ津??堙打ステ娯?堙 because it sounds more natural in English language.
I think in my case people tend to follow what is most common in each language.
As to your case, personally I think it is quite rude to call you without -san when talking in Japanese and if you are in Japan, but my assumption is (if there's no negative intention among your colleagues), they do not really know what they are expected to do when having a "foreigner" as their working place and how to address the person, and find someone (most likely their boss) is addressing you without -san, they are just following this "example".
Not that I think it is OK for the people in your work place to call you without -san, of course. They should consider what they're doing instead of blindly (and without thiking) mimic someone superior to them.
I blame decades of cheerful gaijin dancing bear idiots on NHK English teaching programs (both radio and television). And to an extent the countless thousands of cheerful gaijin dancing bears in Eikaiwa schools.
Seriously.
And you always have the option of standing up for yourself and changing folks one at a time. If it bugs you, in a matter-of-fact way point it out. I once knew an Iranian man who refused to acknowledge he had even been spoken to unless there was something tacked onto the end of his name. It worked wonderfully for him.
Pointing out a lack of the bare-bones basics of manners works pretty well. Some of the drivers at work have in the past on occasion complained that when they enter the office to turn in their paperwork at the end of the day the ヒ?・ナスA from the office staff is lacking or entirely absent. I always suggest that they do what I do in such cases, which is not to fume and then b*tch about it weeks later at the monthly meeting...what I do is pipe up loud and clear in a voice that reverberates through the whole place ヒ?・ナスA窶堋ィナ?ティ窶堋「窶堋オ窶堙懌?堋キツ! You hear about this being a "shame" culture....so use the shame as a tool. What the heck else is it there for, after all?
Pretty hard to get someone as the same rank when I am at the top but I supposse I could get someone from our parent company, but maybe your and Mikes advise is correct. If I am boss then I have a duty to educate the staff on this b/c it ultimately reflects on me. Thanks guysI would talk to someone, who is about the same rank as you (and not a jerk) in a quiet moment. You could express your concern and be "surprised" about the "general lack of manners" in the office. Best wait, until a mistake of manners happens, which does not concern you personally. So you can use that as an example and add your own case as an attachment to it.
This gives the person you spoke to a chance to walk around and alert the rest of the crew quietly about what you said. From then on, they know, that it is wrong, what they do and they know, that you know and care. This might be enough to change the situation.
Or else, use Mike Cash's method, it is about the same, just louder
I've never heard of using first names anyway. Isn't the protocol normally and properly Surname ((alone / (+Attached honorific)) (苗字+「さん」か「くん」 vs. 苗字を呼び捨ても有です?? What could cause such a breathtaking collective loss of composure directed at you in particular in all your capacities is truly mysterious. Well, I suppose not knowing or blindly being fed the ignorance of others is one thing.I have lived here for well over ten years now and eight of those years have been in a Japanese only working enviroment. But it does not matter as to what position I hold, generaly speaking everyone calls me by my first name. On the other hand staff that have just been employed by the company usually afford at least a "くん" or a "ちゃん", but no, not me, all I get is David!This is not an isolated incident, people who I meet for the first time soon revert from using "さん" to just my name very quickly. Or even people who are younger than me ,which a deffinate no no.
First of all, I have to ask where you are drawing your experience from? What I mean is, is it ナ?テ問?愬陳(kantou) or ナ?テ鳴青シ (Kansai)? Why I ask is b/c down here in the ナ?テ鳴青シ region it is a whole different ball game. Being polite is not one of the strenghts of the kansai region. Why I say this is b/c 100%, thats right 100% of the wholesalers that I deal with that are from the Kantou area address me as 窶堋ウ窶堙ア orツ 窶罵, but not down here.I've never heard of using first names anyway. Isn't the protocol normally and properly Surname ((alone / (+Attached honorific)) (窶「cナスナ。ツ+ツ「窶堋ウ窶堙アツ」窶堋ゥツ「窶堋ュ窶堙アツ」 vs. 窶「cナスナ。窶堙ーナ津??堙打ステ娯?堙??堙?窶猫窶堙??堋キツ?ツ? What could cause such a breathtaking collective loss of composure directed at you in particular in all your capacities is truly mysterious. Well, I suppose not knowing or blindly being fed the ignorance of others is one thing.
But starting with 窶堋ウ窶堙ア and becoming a "good friend" very quickly is quite extraordinary. So when that happens again one thing you may want to consider are personality or mangagement style signals that may be "leaking out" uncontrolled to your staff that they can expect a different kind of boss or colleague than your average native. Someone softer perhaps, more personable and less mentally rigid ???
Not that I'm blaming you in any sense, just trying to find some pattern in a very odd set of circumstances. It's going to be challanging, but possible , to change if it is caused by being taken too lightly or with too little authoritarian instincts.
As for Mike's post: I'm often annoyed by surly bank security guards who sayツ 窶堋「窶堙ァ窶堙≫?堋オ窶堙。窶堋「窶堙懌?堋ケツ to all Japanese customers but just ignore, or even scowl at, me. I usually ask them why they haven't greeted me. This also happened when a group of Japanese and I were waiting at 6am for a Shinkansen station to open. When the shutters went up, the staff said a cheery 窶堋ィ窶堙坂?堙ヲ窶堋、窶堋イ窶堋カ窶堙懌?堋キツ to everyone except me. I then stopped walking, looked straight at one of them and said 窶堋ィ窶堙坂?堙ヲ窶堋、窶堋イ窶堋カ窶堙懌?堋キ, and was greeted by an avalanche of embarrassed responses.
Would it be appropriate to use ヒ?・ナスA窶堋ィナ?ティ窶堋「窶堋オ窶堙懌?堋キ in these cases?
It isn't even completely necessary to put anyone on the spot. Just make a plea for the obvious. Something like :I like Mike's approach to this issue.
I personally don't have this problem of yobisute very much, except with people who are clearly my superiors, but if I did, I think I would like to try Mike's approach to it. The best way to approach it is not to fume and get angry, but to catch people in the terms of their culture.
I remember once a collegue of mine (Japanese. from Osaka, btw) who was referred to by a subordinate with yobisute. His response was,
窶堋?窶堙ィ窶堋イ窶堙??堋、ツ。ナ津??堙打ステ娯?堙??堋オ窶堙??堋ュ窶堙ェ窶堙?。
with a tone of voice and expression on his face that clearly showed he was being sarcastic.
Thanks Elizabeth, mike, Mikawa and others. I do find that if you are going to be working with your colleges day to day and closely that saying these things yourself causes damage to a good relationship (something that I have done in the past, it was never the same after that), sometimes which has taken years to build. Like I said before, noone is doing this on purpose and I do have someone that is gradually informing others of what they are doing. I did however want some of the other Japanese on here maybe give a few reasons for this.It isn't even completely necessary to put anyone on the spot. Just make a plea for the obvious. Something like :
窶堋ア窶堋ア窶堙坂?愿コ窶怒窶堋セ窶堋オツ、窶堋ア窶堙ェ窶堋ゥ窶堙ァ窶堙才?ェ窶ーナセツ湘」ナスi窶堙??堋オ窶堙??ーツスツ々窶堙?津??堙ア窶堙??梅窶堋オ窶堋「ツ。ツ」
I am sort of thinking along these lines too, thanks Mike.The best approach may be to tell individuals, "Look, I don't mind if you do ナ津??堙打ステ娯?堙 when it's just the two of us, but in front of others I'd appreciate it if you wouldn't do that."
It points out the problem, makes the other person feel special in being given a kinda-sorta-sometimes special dispensation, and accomplishes the goal.