My Docomo Experience

mad pierrot

I jump to conclusions
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Some of you may remember I asked for your help a few months ago. I needed to buy a cell phone and asked for advice. I bought one last month, but up until this week I haven't had any regular internet access. (I've been coming to you from various net cafes, god bless their little souls.) So, to be fair, I thought I'd update everyone on my situation. Some of the information might even be useful.

I began by visiting a large cell phone retailer. A large shop set up specifically for selling phones and related junk. The shop I went to sold phones and services from AU, Vodaphone, Docomo, etc. They even offered a variety of phones that came free of charge as incentive for buying their service plan.

As per the advice of Iron Chef and others, this is what I brought with me to the store:

1. My Alien Registration Card. (ナ?Oツ坂?伉人窶徙ヒ弯ツ湘倪?督シツ鞘??
2. My bank account passbook. (窶嚢窶「テ問?ケテ??蚤窶ケテ?窶凖岩?卍?ツ)
3. My inkan. (ヒ?ウナ?テ督)
4. A recent bill showing my current address on it. (Proof of some kind of payment at current address.)

After browsing the service plans, I decided on a fairly cheap plan with Docomo. My particular phone was free with my plan. So, I filled out my contract, showed the necessary documents, and everything seemed copasetic. The saleswoman handed me the phone and made a phone call to the provider to secure everything.

Then we hit a snag.

Apparently, my phone bill from 3 months ago was unacceptable as proof that I pay bills at my current address.

Now before I continue with this, I'd like to make several points. First, prior to going to the store, I called and asked what was required for a foreigner to get a cell phone. They did specifically state I needed to prove I had paid a bill at my current address, something from within the last 3-4 months. Secondly, this was only required for foreign residents, as I was told. Why foreigners are required to do this and natives aren't is beyond me, but I complied none the less.

Back at the store: I was slightly annoyed. I wasn't bothered too much, however, as all I had to do was go home and come back the next day with a more recent bill. (They told me my current or previous months bill would be acceptable.) So, I drove home, determined to return the next day and get my cell phone.

The following day I returned with my a phone bill for the month of June. (This was the end of July.) I was excited to finally be getting my phone. Again, I filled out my contract, showed the right documents, and waited while the saleswoman confirmed things over the phone. I was pretty damn surprised when she told me that no, my documents were not acceptable. This time I was told that in order for them to have a contract with a foreigner, they need the most current bill possible or they couldn't make a contract at all. Now I was beginning to get angry. I had even brought an extra bank passbook, showing transactions made that month. Needless to say I was upset. (Not to mention the store was a 30 minute drive from my house.) Things were further complicated becuase by the time I would receive my invoice for July's phone charges, I would already be living in Osaka. I needed a phone before I left.

What the heck was I going to do?

I went straight to the local Docomo outlet and got my cell phone in 20 minutes.









Anyone else care to share their cell phone stories? :-p
 

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It seems that the so-called "requirements" for foreigners vary a lot from one place to another, and on the person that serves you. This is not just for phones, and not just for shops in general, but a bit of everything in Japan. For instance, before applying for my permanent visa at the Tokyo Immigration Bureau, I had checked the internet for all the necessary conditions and documents needed. I couldn't find much, and almost every pages (in English or Japanese) seemed to contradict each others. I called the Immigration Bureau twice (s few weeks apart) to be sure, then when I got there with all my documents, tax declaration, proof of employment, etc., I was asked to come back with a new letter from my main employer because it wasn't dated (yet it mentioned that I was currently working for them with the starting date, and they had prooves of regular revenues). So I asked it to be reissued with the date and went back, only to be told that it was fine with the previous document and there was no need for the date ! :angryfire:

As for the phone, I know from my wife that the Japanese do not need any ID, recent bills or whatever. Just their bank book and hanko.
 
Well Im glad that you posted this info, its very helpful indeed. Does the same apply for someone just wanting a pre paid phone? My cellphone in Korea is under my friends name for some reason. If I was to want to get one under my own name, he said it just took too long and wouldnt be worth the hassle. So five minutes later I am the holder of a cellphone under a Korean name, funny thing is so is his wifes phone, not to mention his own phone.

Do you know if Vodafone in Japan uses the SIM card? If so, would I be able to use my NZ phone in Japan?
 
I don't know why they insist on such a recent bill as it doesn't really help them with their main problems. Personally I can understand some of their their issues with foreigners as sadly we are let down by a significant enough number of idiot English teachers who come to Japan for one year, and then run home without paying their last month or two of phone bill. I can think of at least least 7 or 8 people I've known who've done this (just off the top of my head), including one person who stayed in my house -and caused me considerable inconvenience.

I'd use stronger language to describe these people, but the forum won't let me.
 
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Amen. Something that could be tacked onto my list of reasons why long-term foreign residents of Japan usually don't go out of our way to have anything to do with the in-and-out crowd.
 
Silverpoint said:
Personally I can understand some of their their issues with foreigners as sadly we are let down by a significant enough number if idiot English teachers who come to Japan for one year, and then run home without paying their last month or two of phone bill. I can think of at least least 7 or 8 people I've known who've done this (just off the top of my head), including one person who stayed in my house -and caused me considerable inconvenience.
Yes, I know of about 6 people like this, myself. I'm not surprised that a good number of Japanese don't trust foreigners. I think that in large part it's a reputation we deserve. I have huge sympathy for those of us just trying to make an honest living, though.
 
I'm just curious...

How would you define the in-and-out crowd?

One year or less?
 
mad pierrot said:
How would you define the in-and-out crowd?

One year or less?

Those are called "tourists", I believe.

I would define the in-and-out crowd as the people who are not making their homes here. I don't believe you can really define it according to length of stay.
 
I would define the in-and-out crowd as the people who are not making their homes here.

That sounds like a good definition. What about those who are planing on living in Japan but are forced to live in another country while they prepare?
 
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Feh... typical...

Anyway, When I went for my Docomo phone I arranged an automatic credit card deuction each month. Means I couldn't do a runner even if I tried.

I left with two months left on my contract and had to choose b etween keeping the contract going and taking the burn of 2 x 8000yen hits of the 3000yen break of contract fee. Also auto paid by my credit card.
 
i never knew you had to show them proof of payment. i guess it just depends where you go. all i had to do was show them my gaijin card, hanko and write donw my bank account number but i went with vodaphone, and before that au.
 
duff_o_josh said:
i never knew you had to show them proof of payment. i guess it just depends where you go. all i had to do was show them my gaijin card, hanko and write donw my bank account number but i went with vodaphone, and before that au.

Maybe the problem is with NTT (and NTT Docomo). Have a look at the "gaijin tax" imposed by NTT nationwide : NTT Docomo's 30,000 yen "foreigner tariff" (oh, yeah, Arudo Debito also used to be a member of this forum).
 
PopCulturePooka said:
I didn't get copped with that when I went docomo.

This is partly thanks to Arudo Debito who filed a complaint and let the world know about it through the Japan Times and other media. Here is one of his article on the subject : Japan Times : Questions over foreigners' phone deposit.

...
All new foreign subscribers without Permanent Residency (eijuuken) must now pay a 30,000 yen refundable deposit to use Docomo services.

Several human rights organizations have condemned this step as discriminatory, asking why Japanese "deadbeats" aren't being treated this way? Two groups, "United for a Multicultural Japan" and "The Community," publicly called for a boycott, drafting a multilingual protest letter for Docomo customers.
...
According to a member of the Customer Relations Department, President Tachikawa was indisposed, so he offered to explain the company's reasoning.

"According to our research," he said, "foreign customers are delinquent on their bills at six times the rate of Japanese. They go home and leave us with a pile of debt. So our policy is not discrimination. It is a fact we have to counteract."

Groups: "May we see your data and analyze your statistics?"

"Sorry, they cannot be made public."

"Then we question your conclusions. Our sources in the financial analysis houses, who examine worldwide telecoms markets, say that around 99 percent of Docomo foreigners have 'good credit ratings.' They also confirm that the total Docomo debt incurred by deadbeat Japanese far exceeds that of foreigners. So why are you targeting foreigners?"

"Because foreigners are special. They can leave the country."

"Our groups' research indicates that Japanese stationed overseas also leave behind unpaid phone bills when they repatriate. Yet AT&T doesn't slap a premium on all foreigners."
...
There is a reasonably happy ending, though.

Docomo recently announced that from September it will accept credit card payments. Even foreigners with Visa and Mastercards issued overseas qualify.

So, thanks to the pressure of these human rights group (including Arudo Debita), you were able to pay by credit card and avoid the deposit. That is why I find that he and others are doing a very good job in improving foreigners' conditions in Japan. But there is still a long way to go...
 
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