Touching Italians is fine, but you must never, ever tell them how to use a product. You merely suggest what they might consider doing with it, according to Carmella Esposito, a former United Nations translator who now works as a freelance technical support consultant.
"We have noticed that if a manual said, 'Do not ever do this,' we would then get many calls from people who had broken their machines by doing just that," Esposito said. "They read the documentation and took offense to its tone so they had an argument with the product."
especially with this :
