Question May we know your difficulties with telecommunication service in Japan?

[harusck]

Hi there
My friend is working in a telecommunication company and wanna do something to help foreigners living in Japan
He wanna knows more about what kind of difficulties the foreigners are facing about telecommunication service (Mobile or SIM or internet)
May we ask you to answer a very short survey (Just 3 questions)?

Of course I am also happy if we can discuss this here as well !
but please also answer the survey so we can analyse more!
The solution may not happen in the near future, but we hope to make foreigners' life in Japan better gradually.
Thank you for your help in advance!

Please click here to answer the survey!
Mobile Service Survey

 

[thomas]

What grinds many people's gears, not necessarily foreigners, quick answer:

• mobile service providers milking their customers in cartel-like collusion (I know that the government has already addressed the issue of overcharging)
• hurdles galore for those who want to purchase and use unlocked devices

There was recent news on those issues:

Japanese mobile phone providers banned from locking mobile devices

As of October, Japanese mobile phone providers will no longer be able to tie the unlocking of mobile devices to ridiculous restrictions. This was already announced in 2019 and has finally come into effect. In Japan, however, while unlocking your smartphone isn’t illegal, the nation’s three big...

jref.com

Another issue: signing up for a mobile service, switching to another device, etc., is tremendously bureaucratic and time-consuming.

And welcome to the forum, @harusck!