- 14 Mar 2002
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Ishikawa Prefecture and the city of Kanazawa are utilising social media to address overtourism, encouraging overseas visitors to respect local customs and minimise the inconvenience to residents. The campaign highlights issues that have frequently drawn complaints, including littering, taking photos without permission, eating while walking through busy streets, and failing to show up for restaurant reservations. Crowded public transport made worse by travellers with bulky luggage has also been a source of irritation. The ads now appear on smartphones set to foreign languages at Kanazawa Station and Komatsu Airport, linking to a site that explains local etiquette when tapped.
visitkanazawa.jp
According to Ishikawa prefectural government's international tourism division, Kanazawa city had previously placed fliers at tourist information centres to promote proper manners. However, the prefecture and the city decided to send the messages more proactively by leveraging digital tools. The number of foreign visitors to the prefecture is increasing. Kenrokuen, a popular garden that is used as an indicator of foreign tourist numbers in Ishikawa Prefecture, saw 298,406 foreign visitors from January to June, a 15.8% year-on-year increase from the same period last year.
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