Sanuki Corporation - Japanese used vehicle exporter

[nmnewman]

at the forum to "clarify" things (this was a first), but it looks like thei

She is from Sri Lanka. Given the circumstances (and not her nationality!), I have marked this thread as "Scam."

I was impressed when they signed up at the forum to "clarify" things (this was a first), but it looks like their business comportment hasn't changed.

Thank you! My family is so upset, it's beyond horrible. To rob pensioners of their life savings is despicable. The criminals must be punished! I will immediately inform you if the money is refunded. Until then, please help us fight these fraudsters! Best regards from Canada.

 

[thomas]

Thank you! My family is so upset, it's beyond horrible. To rob pensioners of their life savings is despicable. The criminals must be punished! I will immediately inform you if the money is refunded. Until then, please help us fight these fraudsters! Best regards from Canada.

I hope things will turn out well for you and your family.

 

[nmnewman]

I hope things will turn out well for you and your family.

Thank you for your support!

 

[sanukicorp]

Dear Mr. Thomas (Admin),

We recently discovered a complaint about our company posted on your website by one of our customers. We are disappointed to see that, based on a one-sided story, we have been labeled as scammers.

This raises concerns about impartiality, as it appears you may be supporting one side without fully understanding the other. As a reputable company and a member of your website since February 12, 2024, we find it unfair to be categorized as scammers without hearing our side of the story. We registered on your website to address customer payment issues transparently. However, we would not have felt the need to register if it were not for this necessity.

As I previously mentioned, we are not scammers. We are a well-reputed, licensed vehicle exporter registered with the Japanese government. As an export company, we sell over 100 vehicles per month. We disagree with your decision to label us as scammers without giving us a single day to respond. I strongly urge you to reconsider and remove that label.

To address the complaint:We received a payment from Mr. Anatoli on February 28, 2024. Due to issues with the vehicle, the client requested a refund on May 8, 2024, through our refund request form. Per our refund policy, we informed the client that we would refund his payment within 21 working days. Our records show that we initiated the refund process on May 20, 2024, at 11:53:29. On May 24, 2024, at 10:31:20, our bank informed us that they had accepted the payment and started the process to transfer the funds to the customer's bank account. The bank then sent us a remittance slip dated May 29, 2024, at 12:33:25, indicating that the payment had been remitted and would be received in the customer's account (Attachment 01).

We informed the client that his payment had been refunded according to the yen rate. Unfortunately, on June 3, 2024, at 8:50 AM, our bank notified us via email that the refunded payment had been returned to our account due to some account information errors (Attachment 02). We were also confused and tried to double-check with the customer about the bank details, but he did not cooperate and insisted on a refund.

Mr. Thomas, we hope this evidence clarifies our position and prevents any further harm to our reputation through your website. We would also like to inform you that we do not recognize the name @nmnewman. We received the payment under a different name, which has raised concerns about the credibility of this account. As a well-established company, we are here to address all your requirements transparently. The client's actions have emotionally distressed our CEO and staff, and we prefer not to dwell on this, as most of our clients know us for our good service.

If you or any client has doubts, please visit us at the address listed on our website. We believe no one has the right to spread misinformation without proper investigation.

1. Web: Sanuki Corporation - Japanese Used & New Cars Exporter
2. YouTube Channel: Sanuki Corporation (Attachment 03) - If you still believe our yard is fake, you can see the background of our yard in the videos.

Mr. Thomas, we hope you now have ample reasons to reconsider your decision. We request our client to cooperate with us by providing alternative account details to close this matter as soon as possible.

 

[thomas]

@sanukicorp, thank you for replying with your detailed explanation. We appreciate it!

We have two cases in this thread where people have tried to get their cars delivered or their deposits returned but could not contact you. It is in your interest to resolve these cases as fast as possible.

What would be the best way for @Arek and @nmnewman to contact you directly? Any confidential information can be shared via Private Conversation and should not be posted here.

Pending clarification, we'll remove the label.

 

[thomas]

Also, could you expand on the sales team mentioned on your staff page? Does your company actually employ all these people?

You show up as being located in Sri Lanka. Who is running the business in Japan? The more transparency you provide, the more reassurance your customers will have.

 

[sanukicorp]

1. @nmnewman - I will update you once the refund is complete.

2. @Arek - This customer deposited only $100 to verify our account. A few days later, he requested a refund of his $100. After accounting for exchange rate conversions and bank charges, the refundable amount was less than $50. We informed the customer and requested an alternative refund method, such as PayPal. Unfortunately, he did not understand and lodged a complaint on your website. (Attached is his payment slip - Attachment 01).

• All the mentioned sales team members are currently with us, except for Lisa Williams, who left the company last month. You can verify this information on our website: Sanuki Corporation Staff.
• Our website supports 23 languages to provide accurate information to our customers including Japanese. I noticed a comment questioning the absence of a Japanese version of our website. We do not sell vehicles domestically and close we only hold export licenses. Since our market is international, we publish content in English, which is widely understood globally. Please see the attachment for more details.

Thank you for understanding, Mr. Thomas. I appreciate your prompt decision to remove the label. Our company is a vehicle export business owned by a Japanese citizen lady originally from Sri Lanka. We trust that nationality or racism will not impact the credibility of reputable businesses worldwide. We never intended to deceive our customers or commit fraud. We have over 1,000 satisfied customers, but occasionally, a few cases arise that try to tarnish our good name. As a trustworthy vehicle export company, we are always here to address our customers' concerns.

Please feel free to contact us at any time:

WhatsApp: +81-80-7966-7755
Email: [email protected]
CEO Email: [email protected]

 

[mdchachi]

Thank you! My family is so upset, it's beyond horrible. To rob pensioners of their life savings is despicable. The criminals must be punished! I will immediately inform you if the money is refunded. Until then, please help us fight these fraudsters! Best regards from Canada.

How much money did you send them?

 

[nmnewman]

Also, could you expand on the sales team mentioned on your staff page? Does your company actually employ all these people?

You show up as being located in Sri Lanka. Who is running the business in Japan? The more transparency you provide, the more reassurance your customers will have.

I talked to one of them yesterday, Henri. He is a Sri Lankan, barely speaks English, speaks arrogantly and lies, lies, lies. For example, he said "the bank is causing us a problem. I will give you an email you can ask yourself". It's outrageous!

The second What'sApp "manager" Allen lied that the CEO Wasana does not speak English, only Japanese, when even their own website shows her as a graduate from a Sri Lankan university, a country where English widely spoken.

Every word these people say is a lie and yet the money is still with them!

They are not Japanese people. They barely speak English. They mislead and deceive.

The moment the money hits the bank, I will remove all of my posts.

Also, please remove the fake payment order from the website as these "professionals" failed to blur out the address, doxxing a person!!! Do you see what I mean? They have no education, manners or common sense.

 

[nmnewman]

How much money did you send them?

$14,500 US

 

[nmnewman]

Dear Mr. Thomas (Admin),

We recently discovered a complaint about our company posted on your website by one of our customers. We are disappointed to see that, based on a one-sided story, we have been labeled as scammers.

This raises concerns about impartiality, as it appears you may be supporting one side without fully understanding the other. As a reputable company and a member of your website since February 12, 2024, we find it unfair to be categorized as scammers without hearing our side of the story. We registered on your website to address customer payment issues transparently. However, we would not have felt the need to register if it were not for this necessity.

As I previously mentioned, we are not scammers. We are a well-reputed, licensed vehicle exporter registered with the Japanese government. As an export company, we sell over 100 vehicles per month. We disagree with your decision to label us as scammers without giving us a single day to respond. I strongly urge you to reconsider and remove that label.

To address the complaint:We received a payment from Mr. Anatoli on February 28, 2024. Due to issues with the vehicle, the client requested a refund on May 8, 2024, through our refund request form. Per our refund policy, we informed the client that we would refund his payment within 21 working days. Our records show that we initiated the refund process on May 20, 2024, at 11:53:29. On May 24, 2024, at 10:31:20, our bank informed us that they had accepted the payment and started the process to transfer the funds to the customer's bank account. The bank then sent us a remittance slip dated May 29, 2024, at 12:33:25, indicating that the payment had been remitted and would be received in the customer's account (Attachment 01).

We informed the client that his payment had been refunded according to the yen rate. Unfortunately, on June 3, 2024, at 8:50 AM, our bank notified us via email that the refunded payment had been returned to our account due to some account information errors (Attachment 02). We were also confused and tried to double-check with the customer about the bank details, but he did not cooperate and insisted on a refund.

Mr. Thomas, we hope this evidence clarifies our position and prevents any further harm to our reputation through your website. We would also like to inform you that we do not recognize the name @nmnewman. We received the payment under a different name, which has raised concerns about the credibility of this account. As a well-established company, we are here to address all your requirements transparently. The client's actions have emotionally distressed our CEO and staff, and we prefer not to dwell on this, as most of our clients know us for our good service.

If you or any client has doubts, please visit us at the address listed on our website. We believe no one has the right to spread misinformation without proper investigation.

1. Web: Sanuki Corporation - Japanese Used & New Cars Exporter
2. YouTube Channel: Sanuki Corporation (Attachment 03) - If you still believe our yard is fake, you can see the background of our yard in the videos.

Mr. Thomas, we hope you now have ample reasons to reconsider your decision. We request our client to cooperate with us by providing alternative account details to close this matter as soon as possible.

FIRST - REMOVE PERSONAL INFORMATION IMMEDIATELY!

Second, you don't decide whether you are a reputable business, only your clients do. And so far all we see is complaints, which makes you not only non-reputable, but criminally deceitful and fraudulent. Also, you cannot yet be reputable, your website was registered only in 2021.

Speaking of your website, why is it registered in India and not Japan? I'll answer: you create an illusion of being a Japanese business because people would trust you (when they shouldn't). Even Japanese lawyers warn against this: 東京パブリック法律事務所 外国人・多言語部門

You're lying and gaslighting again, trying to make it look as if it was recent: we requested a refund in early March, followed by numerous letters in April, May, June and July (samples attached), not May 8.

Your payment transfer "proof" is fake, it even has spelling errors (BANI instead of BANK). We do not believe you.

Here you're lying again: "we were also confused and tried to double-check with the customer about the bank details, but he did not cooperate and insisted on a refund." Not only we have always cooperated, we immediately provided anything you requested, yet we still have not received the money.

Once again, "SANUKI" (or should I call you EXIM INFOTEK INDIA PVT LTD since that's who registered your website ).

SEND THE MONEY BACK!!!

 

[nmnewman]

1. @nmnewman - I will update you once the refund is complete.

2. @Arek - This customer deposited only $100 to verify our account. A few days later, he requested a refund of his $100. After accounting for exchange rate conversions and bank charges, the refundable amount was less than $50. We informed the customer and requested an alternative refund method, such as PayPal. Unfortunately, he did not understand and lodged a complaint on your website. (Attached is his payment slip - Attachment 01).

• All the mentioned sales team members are currently with us, except for Lisa Williams, who left the company last month. You can verify this information on our website: Sanuki Corporation Staff.
• Our website supports 23 languages to provide accurate information to our customers including Japanese. I noticed a comment questioning the absence of a Japanese version of our website. We do not sell vehicles domestically and close we only hold export licenses. Since our market is international, we publish content in English, which is widely understood globally. Please see the attachment for more details.

Thank you for understanding, Mr. Thomas. I appreciate your prompt decision to remove the label. Our company is a vehicle export business owned by a Japanese citizen lady originally from Sri Lanka. We trust that nationality or racism will not impact the credibility of reputable businesses worldwide. We never intended to deceive our customers or commit fraud. We have over 1,000 satisfied customers, but occasionally, a few cases arise that try to tarnish our good name. As a trustworthy vehicle export company, we are always here to address our customers' concerns.

Please feel free to contact us at any time:

WhatsApp: +81-80-7966-7755
Email: [email protected]
CEO Email: [email protected]

You're so reputable that you just posted for the whole world to see the poor Polish man's address next to his name. Do you realize that it's breach of privacy, right?

If you're so reputable, you would want to help us, right? So call me, reassure me that everything is fine and that the money is on its way. Can you do that? Not only you don't call, you don't even pick up the phone. Henri answered once in 5 months, that was lucky! Except he hung up on me! I have the recording for legal record.

I asked "Allen" via WhatsApp chat to talk to him and his answer was "my phone is dead"! Half an hour later it still wasn't charged up!

Truth is all of you are lying all the time. That's because you are deflecting and distracting so that you don't have to send the money back.

If you say you're good people, that you're an honest car dealer, that you care about your reputation, so just do it, call me, prove it!

YOU NEVER DO, because you're none of the above!

And don't you dare playing the racism card. I love Sri Lankan people and it has nothing to do with your stealing my pensioner parents' hard earned money. The point is that everything is pointing to the fact that you have a Sri Lanka/Rajastan connection, and zero Japan connection. Even Allen said in the chat yesterday that you don't do business locally so that physical address with the non-functioning phone number is irrelevant.

I say return the Scam label until I post the confirmation that the money has been received into my father's bank account.

REFUND THE MONEY!

 

[mdchachi]

@nmnewman I redacted the personal information. Please let me know if I missed anything.

 

[nmnewman]

@nmnewman I redacted the personal information. Please let me know if I missed anything.

Thank you!

 

[nmnewman]

Also, could you expand on the sales team mentioned on your staff page? Does your company actually employ all these people?

You show up as being located in Sri Lanka. Who is running the business in Japan? The more transparency you provide, the more reassurance your customers will have.

Thomas, there are many more complaints here!!!: sanuki Complaints, Reviews, Information

 

[mdchachi]

There's also a negative reference regarding Sanuki here. As well as recommendations of other export companies from satisfied customers.

 

[thomas]

I have marked this thread as "Pending".

There are indeed many negative reviews on the pages linked above, mostly about deposits withheld by Sanuki. We cannot verify the veracity of the claims and counterclaims, but the large body of issues and a lack of transparency on Sanuki's website don't instil much confidence. However, we acknowledge that by posting here, the company at least shows a willingness to resolve these issues.

What we shall be able to verify, however, is whether @nmnewman's case will be resolved, as Sanuki claimed they intend to.

I say return the Scam label until I post the confirmation that the money has been received into my father's bank account.

Please keep us posted on the proceedings; we will update this thread accordingly.

 

[nmnewman]

I have marked this thread as "Pending".

There are indeed many negative reviews on the pages linked above, mostly about deposits withheld by Sanuki. We cannot verify the veracity of the claims and counterclaims, but the large body of issues and a lack of transparency on Sanuki's website don't instil much confidence. However, we acknowledge that by posting here, the company at least shows a willingness to resolve these issues.

What we shall be able to verify, however, is whether @nmnewman's case will be resolved, as Sanuki claimed they intend to.



Please keep us posted on the proceedings; we will update this thread accordingly.

You will know immediately of any positive developments. Thank you. I could send you a massive PDF file showing our letters and their evasive commentary, but I think you have a gist of what's going on. In our case it wasn't even a deposit, but a full prepayment for Toyota 4Runner Hill and its shipping costs.

Really appreciate this forum, thank God you exist. Keep up the great work!

 

[mdchachi]

How do legitimate export companies operate? Is it purely trust-based? Or can you use an escrow service? Given all the scams we see, I'd be very nervous to try to buy a vehicle like this.

 

[nmnewman]

How do legitimate export companies operate? Is it purely trust-based? Or can you use an escrow service? Given all the scams we see, I'd be very nervous to try to buy a vehicle like this.

You're right. Legitimate Japanese auctions operate completely differently it turns out, safe and secure. Example (YouTube videos explain it well): https://aaajapan.com/how-to-buy

 

[Grandpa Frank]

Watching this thread makes me feel like I'm watching the American show with Judge Judy or Matlock. I'm so old fashioned , I won't buy anything I can't hold in my hand or actually sit in. When it comes to buying , I'm still in the dinosaur age I guess.

 

[nmnewman]

Watching this thread makes me feel like I'm watching the American show with Judge Judy or Matlock. I'm so old fashioned , I won't buy anything I can't hold in my hand or actually sit in. When it comes to buying , I'm still in the dinosaur age I guess.

Hi Frank, greetings from your northern neighbour! Yeah, my Dad (who fell for the Sanuki scam) used to be like you 100%. But as he ages (74 with health issues), he becomes more trusting for some reason. That's how they got him. They prey on the vulnerable. Stay young, Grandpa!

 

[nmnewman]

Sanuki has now blocked me on Facebook and has gone full incommunicado on WhatsApp, ignoring all messages.

I am however making significant progress in successfully reaching out to Sanuki's network contacts in Japan, such as this regional manager who promised to assist. Latest News & Happenings | Sanuki Corporation

On the social media front, I kindly request everyone on this forum, who is willing to assist in expediting the return of US$14,500 to my elderly father, to post a message of support on Sanuki's social media. Your moral support is greatly appreciated, friends!

Sanuki Corporation | Bando-shi Ibaraki

Sanuki Corporation, Bando. 1,634 likes · 17 talking about this · 837 were here. We are a reputable Japanese used vehicle exporter located in Ibaraki. You can buy vehicles in our largest stock or we...

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Sanuki Corporation (@sanukicorporation) • Instagram photos and videos

787 followers, 1,949 following, 2,081 posts – see Instagram photos and videos from Sanuki Corporation (@sanukicorporation)

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https://www.youtube.com/@sanukicorporation

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Kind regards from Victoria, Canada.

 

[nmnewman]

Update: Sanuki just advised us that the second attempt to transfer the money to us in Canada has failed due to incorrect banking information. See, the Royal Bank of Canada (number one bank in Canada) is providing bad information!

How do you like them apples?

 

[nmnewman]

Sanuki Corporation, falsely presenting itself as a Japanese car reseller, is a Sri Lankan-operated entity suspected of engaging in fraudulent bait-and-switch tactics. After fraudulently advertising a vehicle and issuing an invoice, the organization failed to deliver the promised car or issue a refund upon receipt of US$14,500.