Hi all,
I have a question on what may have happened to my softbank account after I left Japan a few years ago. Basically I opened up a two year contract with softbank way back in late 2010 (possibly October/November, honestly do not remember the month). When I moved out of the country in 2012, I neglected to cancel my phone in person at a softbank, so I called their international number, and got someone to "cancel" the account for me.
During this time softbank was automatically withdrawing monthly fees out of my bank account in Japan, which still had money in it. A few months after I "cancelled" the account, I had a friend in japan withdraw my remaining account. I discovered that softbank had continued to charge my account every month after I had already cancelled my account.
At this point, I didnt really care, as I had no intention of returning to Japan, and I figure the money lost was only a few hundred USD, so it was no big deal. However, I may be returning to Japan again this year for a 3-4 year stint, and I've been told by a friend of mine that I may have been blacklisted by softbank, and even worse, they may be continuing to charge me even now.
Is this true, and can they automatically withdraw from an empty bank account? My friend told me that softbank only keeps a 6 month record of calls, which means that they would not have a record of the call that I made two years ago to cancel my phone plan.
Does anyone know if this issue can be resolved in any way other than me paying up 2-3 years worth of fees? I certainly wouldnt mind dropping another few hundred USD if that would make all the problems go away, but my friend tells me that if my plan wasnt cancelled, I may be on the hook for a few thousand plus interest/penalty fees.
I have a question on what may have happened to my softbank account after I left Japan a few years ago. Basically I opened up a two year contract with softbank way back in late 2010 (possibly October/November, honestly do not remember the month). When I moved out of the country in 2012, I neglected to cancel my phone in person at a softbank, so I called their international number, and got someone to "cancel" the account for me.
During this time softbank was automatically withdrawing monthly fees out of my bank account in Japan, which still had money in it. A few months after I "cancelled" the account, I had a friend in japan withdraw my remaining account. I discovered that softbank had continued to charge my account every month after I had already cancelled my account.
At this point, I didnt really care, as I had no intention of returning to Japan, and I figure the money lost was only a few hundred USD, so it was no big deal. However, I may be returning to Japan again this year for a 3-4 year stint, and I've been told by a friend of mine that I may have been blacklisted by softbank, and even worse, they may be continuing to charge me even now.
Is this true, and can they automatically withdraw from an empty bank account? My friend told me that softbank only keeps a 6 month record of calls, which means that they would not have a record of the call that I made two years ago to cancel my phone plan.
Does anyone know if this issue can be resolved in any way other than me paying up 2-3 years worth of fees? I certainly wouldnt mind dropping another few hundred USD if that would make all the problems go away, but my friend tells me that if my plan wasnt cancelled, I may be on the hook for a few thousand plus interest/penalty fees.