"We apologize for the inconvenience we have caused to the customers," an official of the bus company said. "We will make what happened clearer and educate our drivers thoroughly." The driver apparently could have ended the ordeal before it started. The bus arrived at Kyoto Station in Shimogyo Ward around 5:10 p.m. on June 7. All passengers exited the vehicle, which was scheduled to go out of service. But the foreigners, a man and a woman, entered through the back door. The driver noticed the two when he checked the inside the bus after the other passengers left. However, he departed for the bus terminal office with the pair still aboard the vehicle, which was displaying an "out-of-service" sign. Apparently after realizing their mistake, the passengers asked the driver to stop the bus, but he did not understand their language and continued driving. After they called the police, an officer talked with the driver on the phone. The bus finally stopped in Ukyo Ward, and the two travelers exited.