That is understandable, and I am not saying that she can not get the point across. All that I am saying is that it is unlikely that she has the vocabulary to translate the necessary documents. 2nd, she can not translate legally as she has no authority to do so.
What truly sucks is that most translation offices use very poor English and even with the income that they are able to generate, they refuse to keep a native English speaker on the rolls to ensure proper translation happens.
Again, if they did have a native English speaker it could cause other problems...such as British English and American English do not always translate the same.