sanukicorp
Registered
- 12 Feb 2024
- 4
- 2
Dear Mr. Thomas,
I am writing to address the ongoing issues regarding the refund process for a recent transaction with our customer. As we are all aware, Sanuki Corporation's second payment attempt also failed, as confirmed by our bank yesterday. ( See the Attachment 01) Our bank, Rakuten Bank, sent the second payment on July 16, 2024, at 17:48:37 to the account details provided in the refund request form filled out by the customer (see Attachment 02).
Upon informing the customer to recheck the account details, the customer's bank provided information that differed from what the customer initially filled out in the refund request form (see Attachment 03). After the failed first attempt, we asked the customer to verify the details by sending a bank slip, but unfortunately, we did not receive a reply.
Our refund process necessitates that customers complete the refund request form with accurate account details. This form is crucial for our records and must be submitted to the bank as evidence of a refund request.
Despite multiple requests, the customer has been unwilling to fill out the refund request form again, opting instead to send a screenshot with the details. Regrettably, we cannot use a screenshot as a supportive document for the bank, nor does it suffice as evidence of accurate transaction details. The customer has refused to take responsibility for providing incorrect information and has made disparaging remarks about our nationality and the integrity of our staff ( See the Attachments )
It is important to note that if our intention were to scam our customers, we would not engage in public forums to discuss and resolve these issues. We hope you and others can understand the efforts we are making and recognize where the responsibility lies.
We kindly request your assistance in asking the customer to complete the refund request form accurately and return it to us. I have attached a blank PDF to use for that. This will enable us to process the refund with the correct details and ensure that we have the necessary documentation for bank records.
Additionally, I request that you publish all the details if you can, as it is your social responsibility to inform the public and allow them to understand where the fault lies and why such issues are occurring.
Thank you for your understanding and cooperation in this matter.
I am writing to address the ongoing issues regarding the refund process for a recent transaction with our customer. As we are all aware, Sanuki Corporation's second payment attempt also failed, as confirmed by our bank yesterday. ( See the Attachment 01) Our bank, Rakuten Bank, sent the second payment on July 16, 2024, at 17:48:37 to the account details provided in the refund request form filled out by the customer (see Attachment 02).
Upon informing the customer to recheck the account details, the customer's bank provided information that differed from what the customer initially filled out in the refund request form (see Attachment 03). After the failed first attempt, we asked the customer to verify the details by sending a bank slip, but unfortunately, we did not receive a reply.
Our refund process necessitates that customers complete the refund request form with accurate account details. This form is crucial for our records and must be submitted to the bank as evidence of a refund request.
Despite multiple requests, the customer has been unwilling to fill out the refund request form again, opting instead to send a screenshot with the details. Regrettably, we cannot use a screenshot as a supportive document for the bank, nor does it suffice as evidence of accurate transaction details. The customer has refused to take responsibility for providing incorrect information and has made disparaging remarks about our nationality and the integrity of our staff ( See the Attachments )
It is important to note that if our intention were to scam our customers, we would not engage in public forums to discuss and resolve these issues. We hope you and others can understand the efforts we are making and recognize where the responsibility lies.
We kindly request your assistance in asking the customer to complete the refund request form accurately and return it to us. I have attached a blank PDF to use for that. This will enable us to process the refund with the correct details and ensure that we have the necessary documentation for bank records.
Additionally, I request that you publish all the details if you can, as it is your social responsibility to inform the public and allow them to understand where the fault lies and why such issues are occurring.
Thank you for your understanding and cooperation in this matter.