at the forum to "clarify" things (this was a first), but it looks like thei
Thank you! My family is so upset, it's beyond horrible. To rob pensioners of their life savings is despicable. The criminals must be punished! I will immediately inform you if the money is refunded. Until then, please help us fight these fraudsters! Best regards from Canada.She is from Sri Lanka. Given the circumstances (and not her nationality!), I have marked this thread as "Scam."
I was impressed when they signed up at the forum to "clarify" things (this was a first), but it looks like their business comportment hasn't changed.
Thank you! My family is so upset, it's beyond horrible. To rob pensioners of their life savings is despicable. The criminals must be punished! I will immediately inform you if the money is refunded. Until then, please help us fight these fraudsters! Best regards from Canada.
Thank you for your support!I hope things will turn out well for you and your family.
How much money did you send them?Thank you! My family is so upset, it's beyond horrible. To rob pensioners of their life savings is despicable. The criminals must be punished! I will immediately inform you if the money is refunded. Until then, please help us fight these fraudsters! Best regards from Canada.
I talked to one of them yesterday, Henri. He is a Sri Lankan, barely speaks English, speaks arrogantly and lies, lies, lies. For example, he said "the bank is causing us a problem. I will give you an email you can ask yourself". It's outrageous!Also, could you expand on the sales team mentioned on your staff page? Does your company actually employ all these people?
You show up as being located in Sri Lanka. Who is running the business in Japan? The more transparency you provide, the more reassurance your customers will have.
$14,500 USHow much money did you send them?
FIRST - REMOVE PERSONAL INFORMATION IMMEDIATELY!Dear Mr. Thomas (Admin),
We recently discovered a complaint about our company posted on your website by one of our customers. We are disappointed to see that, based on a one-sided story, we have been labeled as scammers.
This raises concerns about impartiality, as it appears you may be supporting one side without fully understanding the other. As a reputable company and a member of your website since February 12, 2024, we find it unfair to be categorized as scammers without hearing our side of the story. We registered on your website to address customer payment issues transparently. However, we would not have felt the need to register if it were not for this necessity.
As I previously mentioned, we are not scammers. We are a well-reputed, licensed vehicle exporter registered with the Japanese government. As an export company, we sell over 100 vehicles per month. We disagree with your decision to label us as scammers without giving us a single day to respond. I strongly urge you to reconsider and remove that label.
To address the complaint:We received a payment from Mr. Anatoli on February 28, 2024. Due to issues with the vehicle, the client requested a refund on May 8, 2024, through our refund request form. Per our refund policy, we informed the client that we would refund his payment within 21 working days. Our records show that we initiated the refund process on May 20, 2024, at 11:53:29. On May 24, 2024, at 10:31:20, our bank informed us that they had accepted the payment and started the process to transfer the funds to the customer's bank account. The bank then sent us a remittance slip dated May 29, 2024, at 12:33:25, indicating that the payment had been remitted and would be received in the customer's account (Attachment 01).
We informed the client that his payment had been refunded according to the yen rate. Unfortunately, on June 3, 2024, at 8:50 AM, our bank notified us via email that the refunded payment had been returned to our account due to some account information errors (Attachment 02). We were also confused and tried to double-check with the customer about the bank details, but he did not cooperate and insisted on a refund.
Mr. Thomas, we hope this evidence clarifies our position and prevents any further harm to our reputation through your website. We would also like to inform you that we do not recognize the name @nmnewman. We received the payment under a different name, which has raised concerns about the credibility of this account. As a well-established company, we are here to address all your requirements transparently. The client's actions have emotionally distressed our CEO and staff, and we prefer not to dwell on this, as most of our clients know us for our good service.
If you or any client has doubts, please visit us at the address listed on our website. We believe no one has the right to spread misinformation without proper investigation.
Mr. Thomas, we hope you now have ample reasons to reconsider your decision. We request our client to cooperate with us by providing alternative account details to close this matter as soon as possible.
- Web: Sanuki Corporation - Japanese Used & New Cars Exporter
- YouTube Channel: Sanuki Corporation (Attachment 03) - If you still believe our yard is fake, you can see the background of our yard in the videos.
You're so reputable that you just posted for the whole world to see the poor Polish man's address next to his name. Do you realize that it's breach of privacy, right?1. @nmnewman - I will update you once the refund is complete.
2. @Arek - This customer deposited only $100 to verify our account. A few days later, he requested a refund of his $100. After accounting for exchange rate conversions and bank charges, the refundable amount was less than $50. We informed the customer and requested an alternative refund method, such as PayPal. Unfortunately, he did not understand and lodged a complaint on your website. (Attached is his payment slip - Attachment 01).
- All the mentioned sales team members are currently with us, except for Lisa Williams, who left the company last month. You can verify this information on our website: Sanuki Corporation Staff.
- Our website supports 23 languages to provide accurate information to our customers including Japanese. I noticed a comment questioning the absence of a Japanese version of our website. We do not sell vehicles domestically and close we only hold export licenses. Since our market is international, we publish content in English, which is widely understood globally. Please see the attachment for more details.
Thank you for understanding, Mr. Thomas. I appreciate your prompt decision to remove the label. Our company is a vehicle export business owned by a Japanese citizen lady originally from Sri Lanka. We trust that nationality or racism will not impact the credibility of reputable businesses worldwide. We never intended to deceive our customers or commit fraud. We have over 1,000 satisfied customers, but occasionally, a few cases arise that try to tarnish our good name. As a trustworthy vehicle export company, we are always here to address our customers' concerns.
Please feel free to contact us at any time:
WhatsApp: +81-80-7966-7755
Email: sales@sanukicorporation.com
CEO Email: wasanar@sanukicorporation.com
Thomas, there are many more complaints here!!!: sanuki Complaints, Reviews, InformationAlso, could you expand on the sales team mentioned on your staff page? Does your company actually employ all these people?
You show up as being located in Sri Lanka. Who is running the business in Japan? The more transparency you provide, the more reassurance your customers will have.
I say return the Scam label until I post the confirmation that the money has been received into my father's bank account.
You will know immediately of any positive developments. Thank you. I could send you a massive PDF file showing our letters and their evasive commentary, but I think you have a gist of what's going on. In our case it wasn't even a deposit, but a full prepayment for Toyota 4Runner Hill and its shipping costs.I have marked this thread as "Pending".
There are indeed many negative reviews on the pages linked above, mostly about deposits withheld by Sanuki. We cannot verify the veracity of the claims and counterclaims, but the large body of issues and a lack of transparency on Sanuki's website don't instil much confidence. However, we acknowledge that by posting here, the company at least shows a willingness to resolve these issues.
What we shall be able to verify, however, is whether @nmnewman's case will be resolved, as Sanuki claimed they intend to.
Please keep us posted on the proceedings; we will update this thread accordingly.
You're right. Legitimate Japanese auctions operate completely differently it turns out, safe and secure. Example (YouTube videos explain it well): https://aaajapan.com/how-to-buyHow do legitimate export companies operate? Is it purely trust-based? Or can you use an escrow service? Given all the scams we see, I'd be very nervous to try to buy a vehicle like this.
Hi Frank, greetings from your northern neighbour! Yeah, my Dad (who fell for the Sanuki scam) used to be like you 100%. But as he ages (74 with health issues), he becomes more trusting for some reason. That's how they got him. They prey on the vulnerable. Stay young, Grandpa!Watching this thread makes me feel like I'm watching the American show with Judge Judy or Matlock. I'm so old fashioned , I won't buy anything I can't hold in my hand or actually sit in. When it comes to buying , I'm still in the dinosaur age I guess.