The city, having investigated the matter, said the hotel's justification for rejecting the man's online booking "is not a legitimate reason for denying accommodation." The city warned the hotel of the illegal act verbally on Thursday and via a written document on Friday. The hotel declined to comment, saying a lawyer representing the facility is handling the situation. Japanese Foreign Minister Yoko Kamikawa said it is "unacceptable" to refuse accommodation on the basis of nationality.