An American man in his 60s, who came to Japan as a tourist with his wife, died in November. He suffered a heart attack while visiting the island of Shodoshima. That same night, still shaken by her husband's death, the wife called Toudaisha. Matsuki, who took the call, assured her that he would take care of everything. Matsuki placed an empty casket in a vehicle and left Tokyo the same evening. He arrived the next morning to collect the body, paying hospital fees and filling out the death report on the widow's behalf. The following day, the body arrived in Tokyo for cremation. The wife, who had left the country, was constantly updated throughout the process through photos, from the placing of lilies and chrysanthemums in the casket to the cremation, and finally the arrival of the urn at Tokyo's Narita Airport. The cremated remains arrived at Los Angeles International Airport in late November. From there, the urn was delivered safely to the widow.