Hi cez,
You are right with the impression that I am only telling part of the whole story because of conciseness in my post otherwise the heavy content my intimidate and bore readers.
Long story short:
The original supplier who sold me COMPACT-30K in my country does not sell anymore, in case this one breaks down, I prefer to have a backup one just in case. Yuyama emailed me with regards to contacting my local distributor because they do not directly sell to clients of their clients. Yuyama's only distributor local to my country declined my request because of the high costs of training an employee to manage COMPACT-30K and in addition I will be the only client in my country to request this import, which is not economical for that distributor given the regulation differences in voltages, my country uses 220-240V.
What I know as fact is that my local distributor says that Yuyama manufactures these machines in Japan. I prefer buying new ones. If I can find a website that does sell COMPACT-30K or an updated model, I wouldn't have a problem.
I run a Chinese Medicine clinic, which is why COMPACT-30K is perhaps the only model that is appropriate for herbal extracts, I don't need the medicine made in pills nor tablets, only sachets.
In fact are there any other companies in Japan who manufacture similar sachet packaging machines?
Thank you in advance,