Lina Inverse
後輩
- 29 Apr 2004
- 1,700
- 49
Computer Help Desk personal must have nerves like steel wires. This is what they have do deal with:
Computer Help Desk Calls
Some excerpts:
A user calls the support desk and reports she's having trouble powering up her new laptop. She says the battery is good; she used it last night. The tech desk asks, "Is the laptop plugged in?" The user says, "How do I determine if it's plugged in?"
A lady was putting a credit card into her floppy drive and pulling it out very quickly. I inquired as to what she was doing and she said she was shopping on the internet, and they asked for a credit card number, so she was using the ATM "thingy."
A user's PC is flickering and rebooting. It checks out fine for support tech assistant so he tells the user, "Do what you normally do." She sits down and goes to work - and the system soon reboots. "The fourth time, I noticed she was tapping her foot to the music on the radio", tech says. "Her foot was hitting the power strip on/off switch just enough to cause the system to reboot."
Tech Support: "What does the screen say now.." Person: "It says, 'Hit ENTER when ready'." Tech Support: "Well?" Person: "How do I know when it's ready?"
1st Person: "Do you know anything about this fax machine?" 2nd Person: "A little. What's wrong?" 1st Person: "Well, I sent a fax, and the recipient called back to say all she received was a cover sheet and a blank page. I tried it again, and the same thing happened." 2nd Person: "How did you load the sheet?" 1st Person: "It's a pretty sensitive memo, and I didn't want anyone else to read it by accident, so I folded it so only the recipient would open it and read it."
"The bottom half of all my printouts are blurry," user complains to support crew. He orders a replacement drum for the printer, but it doesn't help. Neither does a new printer. So he goes to her desk and asks her to print something. As the paper starts to emerge, she yanks it out of the printer and says, "See what I mean? Look at the bottom of this printout!"
Another Dell customer called to say he couldn't get his computer to fax anything. After 40 minutes of trouble-shooting, the tech discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the "send" key.
Boss's fast new CD burner needs the right media, so tech assistant asks the office secretary to order some recordable CDs rated at 40X. "Imagine my surprise later in the day," assistant groans, "to hear the water-cooler discussion about my trying to acquire 40 X-rated CDs for my department!"
A confused caller to IBM was having troubles printing documents. He told the technician that the computer had said it "couldn't find printer." The user had tried turning the computer screen to face the printer, but that his computer still couldn't "see" the printer.
An exasperated caller to Dell Computer Tech Support couldn't get her new Dell computer to turn on. After ensuring the computer was plugged in, the technician asked her what happened when she pushed the power button. Her response, "I pushed and pushed on this foot pedal and nothing happened." The "foot pedal" turned out to be the computer's mouse.
Another customer called Compaq Tech Support to say her brand-new computer wouldn't work. She said she unpacked the unit, plugged it in and sat there for 20 minutes waiting for something to happen. When asked what happened when she pressed the power switch, she asked, "What Power switch?"
Another IBM customer had trouble installing software and rang for support. " I put in the first disk, and that was OK. It said to put in the second disk, and I had some problems with that disk. When it said to put in the third disk - I couldn't even fit it in...." The user hadn't realized that "Insert Disk 2" meant to remove disk one first.
Computer Help Desk Calls
Some excerpts:
A user calls the support desk and reports she's having trouble powering up her new laptop. She says the battery is good; she used it last night. The tech desk asks, "Is the laptop plugged in?" The user says, "How do I determine if it's plugged in?"
A lady was putting a credit card into her floppy drive and pulling it out very quickly. I inquired as to what she was doing and she said she was shopping on the internet, and they asked for a credit card number, so she was using the ATM "thingy."
A user's PC is flickering and rebooting. It checks out fine for support tech assistant so he tells the user, "Do what you normally do." She sits down and goes to work - and the system soon reboots. "The fourth time, I noticed she was tapping her foot to the music on the radio", tech says. "Her foot was hitting the power strip on/off switch just enough to cause the system to reboot."
Tech Support: "What does the screen say now.." Person: "It says, 'Hit ENTER when ready'." Tech Support: "Well?" Person: "How do I know when it's ready?"
1st Person: "Do you know anything about this fax machine?" 2nd Person: "A little. What's wrong?" 1st Person: "Well, I sent a fax, and the recipient called back to say all she received was a cover sheet and a blank page. I tried it again, and the same thing happened." 2nd Person: "How did you load the sheet?" 1st Person: "It's a pretty sensitive memo, and I didn't want anyone else to read it by accident, so I folded it so only the recipient would open it and read it."
"The bottom half of all my printouts are blurry," user complains to support crew. He orders a replacement drum for the printer, but it doesn't help. Neither does a new printer. So he goes to her desk and asks her to print something. As the paper starts to emerge, she yanks it out of the printer and says, "See what I mean? Look at the bottom of this printout!"
Another Dell customer called to say he couldn't get his computer to fax anything. After 40 minutes of trouble-shooting, the tech discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the "send" key.
Boss's fast new CD burner needs the right media, so tech assistant asks the office secretary to order some recordable CDs rated at 40X. "Imagine my surprise later in the day," assistant groans, "to hear the water-cooler discussion about my trying to acquire 40 X-rated CDs for my department!"
A confused caller to IBM was having troubles printing documents. He told the technician that the computer had said it "couldn't find printer." The user had tried turning the computer screen to face the printer, but that his computer still couldn't "see" the printer.
An exasperated caller to Dell Computer Tech Support couldn't get her new Dell computer to turn on. After ensuring the computer was plugged in, the technician asked her what happened when she pushed the power button. Her response, "I pushed and pushed on this foot pedal and nothing happened." The "foot pedal" turned out to be the computer's mouse.
Another customer called Compaq Tech Support to say her brand-new computer wouldn't work. She said she unpacked the unit, plugged it in and sat there for 20 minutes waiting for something to happen. When asked what happened when she pressed the power switch, she asked, "What Power switch?"
Another IBM customer had trouble installing software and rang for support. " I put in the first disk, and that was OK. It said to put in the second disk, and I had some problems with that disk. When it said to put in the third disk - I couldn't even fit it in...." The user hadn't realized that "Insert Disk 2" meant to remove disk one first.
