- 14 Mar 2002
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The Japan Tourism Agency has called on the Japanese branch of online travel platform Agoda Company Pte. to improve its operations following a series of booking issues, a source close to the matter revealed on Monday.
Back in March, the agency requested that Agoda International Japan take action after numerous incidents in which travellers arrived at their accommodations only to discover that their paid reservations were not recorded. In some cases, the reservation details shared with hotels were also inaccurate. Although the company submitted a plan to the agency in April outlining steps to resolve the issues, some hotel operators in Japan reported that similar problems were still happening as of June.
Back in March, the agency requested that Agoda International Japan take action after numerous incidents in which travellers arrived at their accommodations only to discover that their paid reservations were not recorded. In some cases, the reservation details shared with hotels were also inaccurate. Although the company submitted a plan to the agency in April outlining steps to resolve the issues, some hotel operators in Japan reported that similar problems were still happening as of June.
Travel firm Agoda urged to improve business after booking troubles - The Mainichi
TOKYO (Kyodo) -- The Japan Tourism Agency has urged the Japanese arm of online travel agency Agoda Company Pte. to improve its business practices due