After Kyoto Prefecture became aware of the incident, it instructed the Kyoto city government, which was in charge of such matters, to investigate on 24 April. The city subsequently determined that the guesthouse was not violating the hotel business law, which stipulates that hotel operators should not turn down reservations "without good reason," because guests were allowed to stay even if they did not sign the paper, a city official said. However, the city told the guesthouse that it was "inappropriate" to make the request. When contacted by The Japan Times, Israeli ambassador Cohen said that the embassy has not received an official response from the Japanese authorities. "Contrary to what has been stated, it is a fact that the hotel conditioned the Israeli guests' stay upon signing the said form," he said. "This is a clear case of discrimination against Israeli nationals and citizens of other countries, and a severe violation of the Inns and Hotels Act." "We categorically reject any attempt to equate Israeli citizens with war criminals," he said, adding that he is aware that this case does not reflect Japan's tourism and hospitality sector as a whole.