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Seeking a Japanese word for "beginning to end service" or something similar...

Marshall

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Hello All,

My boss has tasked me with trying to find a word that she wants to use in some company literature. She heard a Japanese word meaning something along the lines of "providing service from the beginning through the end", but could not remember what the word was. The closest thing that I found Googling was "Omotenashi", but that seems like it has more to do with hospitality and treatment of guests. Any help you could provide would be appreciated.

Thanks!
 

mdchachi

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Omotenashi might work. What is the service?
 

nice gaijin

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Omotenashi is used to describe a level of service where all your needs are anticipated before you even realize them yourself. It's a good BS business jargon for customer service. I think it started in hospitality, but a lot of companies use it now, even if they aren't in that industry. It's one of the big themes they're trying to promote for the olympics, I believe.

Personally, I think it's lost its meaning, and is about a vapid term as "synergy" and "ideation"
 

Marshall

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Omotenashi is used to describe a level of service where all your needs are anticipated before you even realize them yourself. It's a good BS business jargon for customer service. I think it started in hospitality, but a lot of companies use it now, even if they aren't in that industry. It's one of the big themes they're trying to promote for the olympics, I believe.

Personally, I think it's lost its meaning, and is about a vapid term as "synergy" and "ideation"
Actually, I think a vapid, BS buzzword is exactly what she's looking for...
 

Toritoribe

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What came to my mind is 川上から川下まで.
 
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