I'm just curious on a few business culture in Japan. It's a great country and I believe that most companies in Japan have good strategies on running their businesses. If you don't mind sharing, I want to know your procedures on handling customer complaints. This is actually our company's current main concern...we've been receiving a lot of complaints from our clients (email, phone calls, walk-ins). What are your current flows on resolving issues from clients? Do you have an assigned department who specifically handle this task? What about the documentation. Sorry for the questions. We just want to see if we can discover something new and adapt for our further improvement.Thank you.