Yesterday I went to the local supermaket, which of course is a chain store. We got to the check-out counter and the guy working the register looked to me like he wouldn't last a week working in Japan.
Why?
1) He was yawning (yawning on the job!) in front the customers. He didn't even try to hide it!
2)I tried to buy a special kind of green pepper, and he didn't know what it was. He asked me what kind it was, and not very politely at that. I didn't know, so he asked again. I still did not know. He looked at me like I was causing him trouble. Am I wrong in thinking that HE is the one getting paid to ring up the item? Should HE not at least pretend to be apologetic for not knowing what it is?
3) He says "Have a great day" with a look on his face like he really means "How much time until my shift ends?"
4) He handed the receipt to the people in front of us (and us as well) like it's a piece of garbage!
5) His clothing was sloppy.
And that's not all about the employees in this store. Finally he had to call in someone else to find the code for the pepper because we were getting nowhere. The lady who came to help called someone else on her telephone thing and finally got the code. But before that what does she say?
"I called Suzy and she says she's on break. Can it wait?"
Can it WAIT?!?!
What kind of store are they running here?
I can just imagine what would have happened to me in Japan if I ever said such a thing in front of a customer when I worked at the hotel. Oh my god would I be in the doghouse! I'd probably be reamed out every day for the next week straight!
Whatever happened to service in this country?
Or am I being overly critical?
Either way, this is not my first complaint with this store.
But, alas, the only other supermarket in town is the Wal-Mart one, and Wal-Mart is not exactly a bastion of service, either.
I hope I am not being overly critical, but I really think that people have very low standards in at least this part of America. Too low. These people have so much potential if they only held themselves to a higher standard.
Why?
1) He was yawning (yawning on the job!) in front the customers. He didn't even try to hide it!
2)I tried to buy a special kind of green pepper, and he didn't know what it was. He asked me what kind it was, and not very politely at that. I didn't know, so he asked again. I still did not know. He looked at me like I was causing him trouble. Am I wrong in thinking that HE is the one getting paid to ring up the item? Should HE not at least pretend to be apologetic for not knowing what it is?
3) He says "Have a great day" with a look on his face like he really means "How much time until my shift ends?"
4) He handed the receipt to the people in front of us (and us as well) like it's a piece of garbage!
5) His clothing was sloppy.
And that's not all about the employees in this store. Finally he had to call in someone else to find the code for the pepper because we were getting nowhere. The lady who came to help called someone else on her telephone thing and finally got the code. But before that what does she say?
"I called Suzy and she says she's on break. Can it wait?"
Can it WAIT?!?!
What kind of store are they running here?
I can just imagine what would have happened to me in Japan if I ever said such a thing in front of a customer when I worked at the hotel. Oh my god would I be in the doghouse! I'd probably be reamed out every day for the next week straight!
Whatever happened to service in this country?
Or am I being overly critical?
Either way, this is not my first complaint with this store.
But, alas, the only other supermarket in town is the Wal-Mart one, and Wal-Mart is not exactly a bastion of service, either.
I hope I am not being overly critical, but I really think that people have very low standards in at least this part of America. Too low. These people have so much potential if they only held themselves to a higher standard.
