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1. Please describe how you attempted to contact the moderator (contact link under the avatar, profile page, etc)
2. What exactly was the error message saying?
The problem hasn't appeared again. I have tried starting conversations with different users, all made successfully.It doesn't seem to be a permission problem.
Are you generally unable to initiate Private Conversations or just with said moderator? Please try to contact my via PC and also let me know who you tried to contact (by PC if possible).